Financial Service Representative 1 or 2 (Personal Banker) | Pasco Branch | BILINGUAL - SPANISH REQUIRED
Numerica Credit Union · Pasco, WA · 4 wk ago
On-siteFinance$22.84–$34.25/hrFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. We have two levels: FSR1 and FSR2. The description includes both. We need to combine? Probably we should present both levels? The instruction: "We are hiring one position at a level 1 or 2 depending on experience - job descriptions for each are below". So we need to present both. Could create sections that cover both? Might need to separate? Could create sections like "About the role" summarizing both? But we must preserve all substantive info. Could create separate subsections? Not specified. Probably we can include both descriptions under same headings, maybe using for each section and then include bullet points that apply to both? However responsibilities differ slightly. Could list responsibilities for each level? Might be okay to combine responsibilities that are common, but we must preserve all detail, not summarize away. So we need to include both sets of responsibilities. Could create two sub-sections under Responsibilities: maybe
for each section and then include bullet points that apply to both? However responsibilities differ slightly. Could list responsibilities for each level? Might be okay to combine responsibilities that are common, but we must preserve all detail, not summarize away. So we need to include both sets of responsibilities. Could create two sub-sections under Responsibilities: maybe ? But only allowed headings are for section headings. Could we use for each level? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use for section headings. Could we still use for each level? Might be okay but better to follow spec: only those headings. So we need to embed both levels content within those sections. For responsibilities, we can list bullet points that cover both levels, maybe differentiate with notes. But we must preserve all detail; we can include both sets as separate bullet points, maybe label them (FSR 1) and (FSR 2). That preserves detail.
Similarly for Requirements/Qualifications/Skills etc. We'll need to extract content.
Let's parse the description.
First part: Financial Service Representative 1 details.
- About the role: description paragraph: "This role is dedicated to enhancing lives, fulfilling dreams, and building communities by providing exceptional service and meaningful financial guidance to members. Working under direct supervision, the Financial Service Representative 1 (Personal Banker) serves as the first point of contact for members seeking assistance with accounts, consumer loans, and everyday transactions. This position focuses on building trust through service and education, helping members achieve their goals while learning the foundations of sales within the credit union environment."
- Responsibilities: list under ESSENTIAL DUTIES AND RESPONSIBILITIES includes bullet-like sentences. We'll extract each duty.
List:
- Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.
- Sales Focus: Build relationships with members through trust-based conversations to understand financial goals and recommend appropriate solutions.
- Offer credit union products and services to meet member needs while delivering a warm, personalized experience.
- Basic product knowledge across checking, savings, consumer loans, credit cards, online banking, and basic IRAs.
- Consistently meet or work toward individual and branch sales and service goals through meaningful member interactions.
- Participate in ongoing sales training and coaching to develop confidence and product expertise.
- Transactional: Welcome, listen to, and proactively assist members with transactions and account-related questions.
- Open new accounts, verify and maintain existing accounts, and handle account maintenance needs efficiently.
- Provide accurate and timely teller transactions, including deposits, withdrawals, payments, and account transfers.
- Ensure all interactions are compliant with policies, regulations, and service standards.
- Member Support: Take and process consumer loan and HELOC applications under guidance, ensuring completeness and accuracy.
- Assist members in understanding basic lending principles and requirements.
- Support loan closings and follow-up activities as directed.
- Provide information and education on credit union products to help members make informed financial decisions.
- Refer members to appropriate staff or departments for advanced services or specialized needs.
- Relationships/Behavior: Foster partnerships across all Numerica business lines to deliver a consistent and exceptional member experience.
- Maintain a working knowledge of internal policies, regulatory standards, and compliance procedures.
- Effectively incorporates concepts of CARES Principles in daily behaviors and interactions: Connect – Create meaningful relationships; Ask – Be intentionally curious; Resolve – Actively seek solutions; Elevate – Never stop improving; Strengthen – Be the difference.
- PERFORMANCE STANDARDS: Developing proficiency in product and service knowledge and the ability to match solutions to member needs.
- Meets or exceeds individual and branch service standards and learning goals.
- Provides accurate, efficient, and compliant member service in all transactions.
- Displays professionalism, reliability, and a strong commitment to teamwork.
- Seeks growth opportunities through training and coaching to expand sales and service capabilities.
- Minimum: EDUCATION and/or EXPERIENCE: High school diploma or equivalent (GED). Six months to two years of experience in a customer service, retail, or financial environment. Strong interest in learning financial products, relationship banking, and consultative sales. Ability to use computer systems for data entry, account management, and communication.
- Preferred: Prior experience in a retail banking or credit union setting. Familiarity with account opening procedures and consumer loan applications. Ability to meet or exceed performance goals in a service or sales environment. Basic understanding of lending principles, deposit products, and IRAs. Bilingual - Spanish.
- CERTIFICATES, LICENSES, REGISTRATIONS: NMLS certification required (or must obtain within designated timeframe). Notary Public license required (or must obtain within designated timeframe).
- SKILLS and ABILITIES: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Effectively present information in one-on-one situations to members, potential members, and other employees of the credit union. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion. Excellent interpersonal and communication skills with a friendly, professional demeanor. Ability to multitask and manage competing priorities in a fast-paced environment. Proficient with Microsoft Word, Excel, Outlook, and credit union systems such as Symitar. Ability to lift up to 25 lbs. and sit or stand for extended periods.
Now Financial Service Representative 2 details.
- About the role: "This role is dedicated to enhancing lives, fulfilling dreams, and building communities through advanced financial guidance, relationship development, and sales leadership. The Financial Service Representative 2 (Personal Banker) is an experienced professional responsible for managing a growing book of business, building deep and lasting member relationships, and serving as a trusted advisor across all areas of consumer and small business banking. Working with minimal supervision, this position requires broad product and lending knowledge, exceptional member service, and the ability to proactively identify and execute financial solutions. Responsibilities include opening personal and business accounts, analyzing lending opportunities, taking consumer and HELOC applications, and supporting more complex member needs, while mentoring and supporting less experienced team members. The FSR 2 serves as a key driver of branch and organizational growth—balancing service excellence with business development. This individual demonstrates confidence in their ability to manage relationships, meet goals, and ensure the delivery of a consistent, world-class member experience."
- Responsibilities: similar list.
Extract duties:
- Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.
- Sales Focus: Deepen member relationships through advanced needs-based conversations that identify both consumer and business opportunities.
- Establish, manage, and grow a personal book of business, maintaining consistent follow-up and engagement to build long-term relationships.
- Proactively open and manage business accounts, including checking, savings, and lending relationships.
- Analyze member financial situations to recommend personalized solutions that meet both immediate and future goals.
- Consistently meet or exceed individual and branch goals for loans, deposits, and other services.
- Demonstrate the ability to identify cross-sell opportunities across business lines (lending, investments, etc.).
- Transactional: Handle advanced account functions, including account maintenance, product conversions, and account ownership changes.
- Support members with personal and business account opening, including verification, compliance, and documentation.
- Manage the full loan process—from taking and analyzing applications for consumer and HELOC loans to closing and follow-up.
- Utilize sound judgment and adherence to policy while providing guidance to members on loan qualifications.
- Serve as a resource for resolving escalated or complex member situations.
- Execute transactions efficiently and accurately while ensuring adherence to all compliance and risk management policies.
- Member Support: Provide professional financial consultations designed to help members reach their goals through credit union products and services.
- Proactively contact members for relationship follow-up, cross-sell opportunities, and portfolio management.
- Assist business members in navigating their financial needs including merchant services, business lending, and digital tools.
- Act as a trusted advisor to members, identifying opportunities for holistic financial improvement.
- Ensure all communication reflects Numerica’s brand of warmth, care, and community commitment.
- Relationships/Behavior: Foster partnerships across all Numerica business lines to deliver a consistent and exceptional member experience.
- Maintain a working knowledge of internal policies, regulatory standards, and compliance procedures.
- Professionalism, confidence, and initiative in every interaction.
- Foster cross-departmental partnerships to improve member experiences and drive results.
- Effectively incorporates concepts of CARES Principles in daily behaviors and interactions: Connect – Create meaningful relationships; Ask – Be intentionally curious; Resolve – Actively seek solutions; Elevate – Never stop improving; Strengthen – Be the difference.
- PERFORMANCE STANDARDS: Intermediate-level knowledge of consumer and business products, services, and lending.
- Consistently achieves or exceeds personal and branch performance goals.
- Establishes, manages, and grows a sustainable book of business through proactive relationship building.
- Executes all transactions and processes with accuracy, compliance, and efficiency.
- Maintains a consultative sales approach focused on long-term member success.
- Provides mentorship and serves as a role model for service excellence.
- Exhibits initiative, professionalism, and reliability in all aspects of the role.
- Minimum: High school diploma or equivalent (GED). Two to four years of experience in retail banking, credit union, or financial services environment. Proven success in meeting or exceeding sales goals in a service-based environment. Strong understanding of consumer lending, business account relationships, and financial analysis.
- Preferred: Advanced knowledge of business banking products, deposit structures, and small business lending. Experience managing a personal client portfolio or book of business. Completion of sales, leadership, or relationship management training programs. Exposure to financia (cut off). Probably "Exposure to financial..." but incomplete. We'll keep as is.
- Certificates etc? Not listed for FSR2 explicitly; maybe same as FSR1? Not mentioned. We'll not invent.
- SKILLS and ABILITIES: Not explicitly listed for FSR2; maybe same as FSR1? Not given. We'll not invent.
Now we need to map to sections.
We have Pay: For FSR1: Range 8: $22.84 - $34.25. For FSR2: Range 9: $25.95 - $38.93.
Schedule: Not mentioned.
Benefits: Not mentioned.
Thus we will include About the role, Responsibilities, Requirements (maybe combine Minimum and Preferred?), Qualifications (maybe certificates?), Skills, Pay.
We must not create sections with filler. So we will include only those with real content.
Let's craft HTML.
We'll use About the role
then
for section headings. Could we use for each level? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use for section headings. Could we still use for each level? Might be okay but better to follow spec: only those headings. So we need to embed both levels content within those sections. For responsibilities, we can list bullet points that cover both levels, maybe differentiate with notes. But we must preserve all detail; we can include both sets as separate bullet points, maybe label them (FSR 1) and (FSR 2). That preserves detail.
Similarly for Requirements/Qualifications/Skills etc. We'll need to extract content.
Let's parse the description.
First part: Financial Service Representative 1 details.
- About the role: description paragraph: "This role is dedicated to enhancing lives, fulfilling dreams, and building communities by providing exceptional service and meaningful financial guidance to members. Working under direct supervision, the Financial Service Representative 1 (Personal Banker) serves as the first point of contact for members seeking assistance with accounts, consumer loans, and everyday transactions. This position focuses on building trust through service and education, helping members achieve their goals while learning the foundations of sales within the credit union environment."
- Responsibilities: list under ESSENTIAL DUTIES AND RESPONSIBILITIES includes bullet-like sentences. We'll extract each duty.
List:
- Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.
- Sales Focus: Build relationships with members through trust-based conversations to understand financial goals and recommend appropriate solutions.
- Offer credit union products and services to meet member needs while delivering a warm, personalized experience.
- Basic product knowledge across checking, savings, consumer loans, credit cards, online banking, and basic IRAs.
- Consistently meet or work toward individual and branch sales and service goals through meaningful member interactions.
- Participate in ongoing sales training and coaching to develop confidence and product expertise.
- Transactional: Welcome, listen to, and proactively assist members with transactions and account-related questions.
- Open new accounts, verify and maintain existing accounts, and handle account maintenance needs efficiently.
- Provide accurate and timely teller transactions, including deposits, withdrawals, payments, and account transfers.
- Ensure all interactions are compliant with policies, regulations, and service standards.
- Member Support: Take and process consumer loan and HELOC applications under guidance, ensuring completeness and accuracy.
- Assist members in understanding basic lending principles and requirements.
- Support loan closings and follow-up activities as directed.
- Provide information and education on credit union products to help members make informed financial decisions.
- Refer members to appropriate staff or departments for advanced services or specialized needs.
- Relationships/Behavior: Foster partnerships across all Numerica business lines to deliver a consistent and exceptional member experience.
- Maintain a working knowledge of internal policies, regulatory standards, and compliance procedures.
- Effectively incorporates concepts of CARES Principles in daily behaviors and interactions: Connect – Create meaningful relationships; Ask – Be intentionally curious; Resolve – Actively seek solutions; Elevate – Never stop improving; Strengthen – Be the difference.
- PERFORMANCE STANDARDS: Developing proficiency in product and service knowledge and the ability to match solutions to member needs.
- Meets or exceeds individual and branch service standards and learning goals.
- Provides accurate, efficient, and compliant member service in all transactions.
- Displays professionalism, reliability, and a strong commitment to teamwork.
- Seeks growth opportunities through training and coaching to expand sales and service capabilities.
- Minimum: EDUCATION and/or EXPERIENCE: High school diploma or equivalent (GED). Six months to two years of experience in a customer service, retail, or financial environment. Strong interest in learning financial products, relationship banking, and consultative sales. Ability to use computer systems for data entry, account management, and communication.
- Preferred: Prior experience in a retail banking or credit union setting. Familiarity with account opening procedures and consumer loan applications. Ability to meet or exceed performance goals in a service or sales environment. Basic understanding of lending principles, deposit products, and IRAs. Bilingual - Spanish.
- CERTIFICATES, LICENSES, REGISTRATIONS: NMLS certification required (or must obtain within designated timeframe). Notary Public license required (or must obtain within designated timeframe).
- SKILLS and ABILITIES: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Effectively present information in one-on-one situations to members, potential members, and other employees of the credit union. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion. Excellent interpersonal and communication skills with a friendly, professional demeanor. Ability to multitask and manage competing priorities in a fast-paced environment. Proficient with Microsoft Word, Excel, Outlook, and credit union systems such as Symitar. Ability to lift up to 25 lbs. and sit or stand for extended periods.
Now Financial Service Representative 2 details.
- About the role: "This role is dedicated to enhancing lives, fulfilling dreams, and building communities through advanced financial guidance, relationship development, and sales leadership. The Financial Service Representative 2 (Personal Banker) is an experienced professional responsible for managing a growing book of business, building deep and lasting member relationships, and serving as a trusted advisor across all areas of consumer and small business banking. Working with minimal supervision, this position requires broad product and lending knowledge, exceptional member service, and the ability to proactively identify and execute financial solutions. Responsibilities include opening personal and business accounts, analyzing lending opportunities, taking consumer and HELOC applications, and supporting more complex member needs, while mentoring and supporting less experienced team members. The FSR 2 serves as a key driver of branch and organizational growth—balancing service excellence with business development. This individual demonstrates confidence in their ability to manage relationships, meet goals, and ensure the delivery of a consistent, world-class member experience."
- Responsibilities: similar list.
Extract duties:
- Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.
- Sales Focus: Deepen member relationships through advanced needs-based conversations that identify both consumer and business opportunities.
- Establish, manage, and grow a personal book of business, maintaining consistent follow-up and engagement to build long-term relationships.
- Proactively open and manage business accounts, including checking, savings, and lending relationships.
- Analyze member financial situations to recommend personalized solutions that meet both immediate and future goals.
- Consistently meet or exceed individual and branch goals for loans, deposits, and other services.
- Demonstrate the ability to identify cross-sell opportunities across business lines (lending, investments, etc.).
- Transactional: Handle advanced account functions, including account maintenance, product conversions, and account ownership changes.
- Support members with personal and business account opening, including verification, compliance, and documentation.
- Manage the full loan process—from taking and analyzing applications for consumer and HELOC loans to closing and follow-up.
- Utilize sound judgment and adherence to policy while providing guidance to members on loan qualifications.
- Serve as a resource for resolving escalated or complex member situations.
- Execute transactions efficiently and accurately while ensuring adherence to all compliance and risk management policies.
- Member Support: Provide professional financial consultations designed to help members reach their goals through credit union products and services.
- Proactively contact members for relationship follow-up, cross-sell opportunities, and portfolio management.
- Assist business members in navigating their financial needs including merchant services, business lending, and digital tools.
- Act as a trusted advisor to members, identifying opportunities for holistic financial improvement.
- Ensure all communication reflects Numerica’s brand of warmth, care, and community commitment.
- Relationships/Behavior: Foster partnerships across all Numerica business lines to deliver a consistent and exceptional member experience.
- Maintain a working knowledge of internal policies, regulatory standards, and compliance procedures.
- Professionalism, confidence, and initiative in every interaction.
- Foster cross-departmental partnerships to improve member experiences and drive results.
- Effectively incorporates concepts of CARES Principles in daily behaviors and interactions: Connect – Create meaningful relationships; Ask – Be intentionally curious; Resolve – Actively seek solutions; Elevate – Never stop improving; Strengthen – Be the difference.
- PERFORMANCE STANDARDS: Intermediate-level knowledge of consumer and business products, services, and lending.
- Consistently achieves or exceeds personal and branch performance goals.
- Establishes, manages, and grows a sustainable book of business through proactive relationship building.
- Executes all transactions and processes with accuracy, compliance, and efficiency.
- Maintains a consultative sales approach focused on long-term member success.
- Provides mentorship and serves as a role model for service excellence.
- Exhibits initiative, professionalism, and reliability in all aspects of the role.
- Minimum: High school diploma or equivalent (GED). Two to four years of experience in retail banking, credit union, or financial services environment. Proven success in meeting or exceeding sales goals in a service-based environment. Strong understanding of consumer lending, business account relationships, and financial analysis.
- Preferred: Advanced knowledge of business banking products, deposit structures, and small business lending. Experience managing a personal client portfolio or book of business. Completion of sales, leadership, or relationship management training programs. Exposure to financia (cut off). Probably "Exposure to financial..." but incomplete. We'll keep as is.
- Certificates etc? Not listed for FSR2 explicitly; maybe same as FSR1? Not mentioned. We'll not invent.
- SKILLS and ABILITIES: Not explicitly listed for FSR2; maybe same as FSR1? Not given. We'll not invent.
Now we need to map to sections.
We have Pay: For FSR1: Range 8: $22.84 - $34.25. For FSR2: Range 9: $25.95 - $38.93.
Schedule: Not mentioned.
Benefits: Not mentioned.
Thus we will include About the role, Responsibilities, Requirements (maybe combine Minimum and Preferred?), Qualifications (maybe certificates?), Skills, Pay.
We must not create sections with filler. So we will include only those with real content.
Let's craft HTML.
We'll use About the role
then
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use for section headings. Could we still use for each level? Might be okay but better to follow spec: only those headings. So we need to embed both levels content within those sections. For responsibilities, we can list bullet points that cover both levels, maybe differentiate with notes. But we must preserve all detail; we can include both sets as separate bullet points, maybe label them (FSR 1) and (FSR 2). That preserves detail.
Similarly for Requirements/Qualifications/Skills etc. We'll need to extract content.
Let's parse the description.
First part: Financial Service Representative 1 details.
- About the role: description paragraph: "This role is dedicated to enhancing lives, fulfilling dreams, and building communities by providing exceptional service and meaningful financial guidance to members. Working under direct supervision, the Financial Service Representative 1 (Personal Banker) serves as the first point of contact for members seeking assistance with accounts, consumer loans, and everyday transactions. This position focuses on building trust through service and education, helping members achieve their goals while learning the foundations of sales within the credit union environment."
- Responsibilities: list under ESSENTIAL DUTIES AND RESPONSIBILITIES includes bullet-like sentences. We'll extract each duty.
List:
- Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.
- Sales Focus: Build relationships with members through trust-based conversations to understand financial goals and recommend appropriate solutions.
- Offer credit union products and services to meet member needs while delivering a warm, personalized experience.
- Basic product knowledge across checking, savings, consumer loans, credit cards, online banking, and basic IRAs.
- Consistently meet or work toward individual and branch sales and service goals through meaningful member interactions.
- Participate in ongoing sales training and coaching to develop confidence and product expertise.
- Transactional: Welcome, listen to, and proactively assist members with transactions and account-related questions.
- Open new accounts, verify and maintain existing accounts, and handle account maintenance needs efficiently.
- Provide accurate and timely teller transactions, including deposits, withdrawals, payments, and account transfers.
- Ensure all interactions are compliant with policies, regulations, and service standards.
- Member Support: Take and process consumer loan and HELOC applications under guidance, ensuring completeness and accuracy.
- Assist members in understanding basic lending principles and requirements.
- Support loan closings and follow-up activities as directed.
- Provide information and education on credit union products to help members make informed financial decisions.
- Refer members to appropriate staff or departments for advanced services or specialized needs.
- Relationships/Behavior: Foster partnerships across all Numerica business lines to deliver a consistent and exceptional member experience.
- Maintain a working knowledge of internal policies, regulatory standards, and compliance procedures.
- Effectively incorporates concepts of CARES Principles in daily behaviors and interactions: Connect – Create meaningful relationships; Ask – Be intentionally curious; Resolve – Actively seek solutions; Elevate – Never stop improving; Strengthen – Be the difference.
- PERFORMANCE STANDARDS: Developing proficiency in product and service knowledge and the ability to match solutions to member needs.
- Meets or exceeds individual and branch service standards and learning goals.
- Provides accurate, efficient, and compliant member service in all transactions.
- Displays professionalism, reliability, and a strong commitment to teamwork.
- Seeks growth opportunities through training and coaching to expand sales and service capabilities.
- Minimum: EDUCATION and/or EXPERIENCE: High school diploma or equivalent (GED). Six months to two years of experience in a customer service, retail, or financial environment. Strong interest in learning financial products, relationship banking, and consultative sales. Ability to use computer systems for data entry, account management, and communication.
- Preferred: Prior experience in a retail banking or credit union setting. Familiarity with account opening procedures and consumer loan applications. Ability to meet or exceed performance goals in a service or sales environment. Basic understanding of lending principles, deposit products, and IRAs. Bilingual - Spanish.
- CERTIFICATES, LICENSES, REGISTRATIONS: NMLS certification required (or must obtain within designated timeframe). Notary Public license required (or must obtain within designated timeframe).
- SKILLS and ABILITIES: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Effectively present information in one-on-one situations to members, potential members, and other employees of the credit union. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion. Excellent interpersonal and communication skills with a friendly, professional demeanor. Ability to multitask and manage competing priorities in a fast-paced environment. Proficient with Microsoft Word, Excel, Outlook, and credit union systems such as Symitar. Ability to lift up to 25 lbs. and sit or stand for extended periods.
Now Financial Service Representative 2 details.
- About the role: "This role is dedicated to enhancing lives, fulfilling dreams, and building communities through advanced financial guidance, relationship development, and sales leadership. The Financial Service Representative 2 (Personal Banker) is an experienced professional responsible for managing a growing book of business, building deep and lasting member relationships, and serving as a trusted advisor across all areas of consumer and small business banking. Working with minimal supervision, this position requires broad product and lending knowledge, exceptional member service, and the ability to proactively identify and execute financial solutions. Responsibilities include opening personal and business accounts, analyzing lending opportunities, taking consumer and HELOC applications, and supporting more complex member needs, while mentoring and supporting less experienced team members. The FSR 2 serves as a key driver of branch and organizational growth—balancing service excellence with business development. This individual demonstrates confidence in their ability to manage relationships, meet goals, and ensure the delivery of a consistent, world-class member experience."
- Responsibilities: similar list.
Extract duties:
- Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.
- Sales Focus: Deepen member relationships through advanced needs-based conversations that identify both consumer and business opportunities.
- Establish, manage, and grow a personal book of business, maintaining consistent follow-up and engagement to build long-term relationships.
- Proactively open and manage business accounts, including checking, savings, and lending relationships.
- Analyze member financial situations to recommend personalized solutions that meet both immediate and future goals.
- Consistently meet or exceed individual and branch goals for loans, deposits, and other services.
- Demonstrate the ability to identify cross-sell opportunities across business lines (lending, investments, etc.).
- Transactional: Handle advanced account functions, including account maintenance, product conversions, and account ownership changes.
- Support members with personal and business account opening, including verification, compliance, and documentation.
- Manage the full loan process—from taking and analyzing applications for consumer and HELOC loans to closing and follow-up.
- Utilize sound judgment and adherence to policy while providing guidance to members on loan qualifications.
- Serve as a resource for resolving escalated or complex member situations.
- Execute transactions efficiently and accurately while ensuring adherence to all compliance and risk management policies.
- Member Support: Provide professional financial consultations designed to help members reach their goals through credit union products and services.
- Proactively contact members for relationship follow-up, cross-sell opportunities, and portfolio management.
- Assist business members in navigating their financial needs including merchant services, business lending, and digital tools.
- Act as a trusted advisor to members, identifying opportunities for holistic financial improvement.
- Ensure all communication reflects Numerica’s brand of warmth, care, and community commitment.
- Relationships/Behavior: Foster partnerships across all Numerica business lines to deliver a consistent and exceptional member experience.
- Maintain a working knowledge of internal policies, regulatory standards, and compliance procedures.
- Professionalism, confidence, and initiative in every interaction.
- Foster cross-departmental partnerships to improve member experiences and drive results.
- Effectively incorporates concepts of CARES Principles in daily behaviors and interactions: Connect – Create meaningful relationships; Ask – Be intentionally curious; Resolve – Actively seek solutions; Elevate – Never stop improving; Strengthen – Be the difference.
- PERFORMANCE STANDARDS: Intermediate-level knowledge of consumer and business products, services, and lending.
- Consistently achieves or exceeds personal and branch performance goals.
- Establishes, manages, and grows a sustainable book of business through proactive relationship building.
- Executes all transactions and processes with accuracy, compliance, and efficiency.
- Maintains a consultative sales approach focused on long-term member success.
- Provides mentorship and serves as a role model for service excellence.
- Exhibits initiative, professionalism, and reliability in all aspects of the role.
- Minimum: High school diploma or equivalent (GED). Two to four years of experience in retail banking, credit union, or financial services environment. Proven success in meeting or exceeding sales goals in a service-based environment. Strong understanding of consumer lending, business account relationships, and financial analysis.
- Preferred: Advanced knowledge of business banking products, deposit structures, and small business lending. Experience managing a personal client portfolio or book of business. Completion of sales, leadership, or relationship management training programs. Exposure to financia (cut off). Probably "Exposure to financial..." but incomplete. We'll keep as is.
- Certificates etc? Not listed for FSR2 explicitly; maybe same as FSR1? Not mentioned. We'll not invent.
- SKILLS and ABILITIES: Not explicitly listed for FSR2; maybe same as FSR1? Not given. We'll not invent.
Now we need to map to sections.
We have Pay: For FSR1: Range 8: $22.84 - $34.25. For FSR2: Range 9: $25.95 - $38.93.
Schedule: Not mentioned.
Benefits: Not mentioned.
Thus we will include About the role, Responsibilities, Requirements (maybe combine Minimum and Preferred?), Qualifications (maybe certificates?), Skills, Pay.
We must not create sections with filler. So we will include only those with real content.
Let's craft HTML.
We'll use About the role
then
for each level? Might be okay but better to follow spec: only those headings. So we need to embed both levels content within those sections. For responsibilities, we can list bullet points that cover both levels, maybe differentiate with notes. But we must preserve all detail; we can include both sets as separate bullet points, maybe label them (FSR 1) and (FSR 2). That preserves detail.
Similarly for Requirements/Qualifications/Skills etc. We'll need to extract content.
Let's parse the description.
First part: Financial Service Representative 1 details.
- About the role: description paragraph: "This role is dedicated to enhancing lives, fulfilling dreams, and building communities by providing exceptional service and meaningful financial guidance to members. Working under direct supervision, the Financial Service Representative 1 (Personal Banker) serves as the first point of contact for members seeking assistance with accounts, consumer loans, and everyday transactions. This position focuses on building trust through service and education, helping members achieve their goals while learning the foundations of sales within the credit union environment."
- Responsibilities: list under ESSENTIAL DUTIES AND RESPONSIBILITIES includes bullet-like sentences. We'll extract each duty.
List:
- Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.
- Sales Focus: Build relationships with members through trust-based conversations to understand financial goals and recommend appropriate solutions.
- Offer credit union products and services to meet member needs while delivering a warm, personalized experience.
- Basic product knowledge across checking, savings, consumer loans, credit cards, online banking, and basic IRAs.
- Consistently meet or work toward individual and branch sales and service goals through meaningful member interactions.
- Participate in ongoing sales training and coaching to develop confidence and product expertise.
- Transactional: Welcome, listen to, and proactively assist members with transactions and account-related questions.
- Open new accounts, verify and maintain existing accounts, and handle account maintenance needs efficiently.
- Provide accurate and timely teller transactions, including deposits, withdrawals, payments, and account transfers.
- Ensure all interactions are compliant with policies, regulations, and service standards.
- Member Support: Take and process consumer loan and HELOC applications under guidance, ensuring completeness and accuracy.
- Assist members in understanding basic lending principles and requirements.
- Support loan closings and follow-up activities as directed.
- Provide information and education on credit union products to help members make informed financial decisions.
- Refer members to appropriate staff or departments for advanced services or specialized needs.
- Relationships/Behavior: Foster partnerships across all Numerica business lines to deliver a consistent and exceptional member experience.
- Maintain a working knowledge of internal policies, regulatory standards, and compliance procedures.
- Effectively incorporates concepts of CARES Principles in daily behaviors and interactions: Connect – Create meaningful relationships; Ask – Be intentionally curious; Resolve – Actively seek solutions; Elevate – Never stop improving; Strengthen – Be the difference.
- PERFORMANCE STANDARDS: Developing proficiency in product and service knowledge and the ability to match solutions to member needs.
- Meets or exceeds individual and branch service standards and learning goals.
- Provides accurate, efficient, and compliant member service in all transactions.
- Displays professionalism, reliability, and a strong commitment to teamwork.
- Seeks growth opportunities through training and coaching to expand sales and service capabilities.
- Minimum: EDUCATION and/or EXPERIENCE: High school diploma or equivalent (GED). Six months to two years of experience in a customer service, retail, or financial environment. Strong interest in learning financial products, relationship banking, and consultative sales. Ability to use computer systems for data entry, account management, and communication.
- Preferred: Prior experience in a retail banking or credit union setting. Familiarity with account opening procedures and consumer loan applications. Ability to meet or exceed performance goals in a service or sales environment. Basic understanding of lending principles, deposit products, and IRAs. Bilingual - Spanish.
- CERTIFICATES, LICENSES, REGISTRATIONS: NMLS certification required (or must obtain within designated timeframe). Notary Public license required (or must obtain within designated timeframe).
- SKILLS and ABILITIES: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Effectively present information in one-on-one situations to members, potential members, and other employees of the credit union. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion. Excellent interpersonal and communication skills with a friendly, professional demeanor. Ability to multitask and manage competing priorities in a fast-paced environment. Proficient with Microsoft Word, Excel, Outlook, and credit union systems such as Symitar. Ability to lift up to 25 lbs. and sit or stand for extended periods.
Now Financial Service Representative 2 details.
- About the role: "This role is dedicated to enhancing lives, fulfilling dreams, and building communities through advanced financial guidance, relationship development, and sales leadership. The Financial Service Representative 2 (Personal Banker) is an experienced professional responsible for managing a growing book of business, building deep and lasting member relationships, and serving as a trusted advisor across all areas of consumer and small business banking. Working with minimal supervision, this position requires broad product and lending knowledge, exceptional member service, and the ability to proactively identify and execute financial solutions. Responsibilities include opening personal and business accounts, analyzing lending opportunities, taking consumer and HELOC applications, and supporting more complex member needs, while mentoring and supporting less experienced team members. The FSR 2 serves as a key driver of branch and organizational growth—balancing service excellence with business development. This individual demonstrates confidence in their ability to manage relationships, meet goals, and ensure the delivery of a consistent, world-class member experience."
- Responsibilities: similar list.
Extract duties:
- Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.
- Sales Focus: Deepen member relationships through advanced needs-based conversations that identify both consumer and business opportunities.
- Establish, manage, and grow a personal book of business, maintaining consistent follow-up and engagement to build long-term relationships.
- Proactively open and manage business accounts, including checking, savings, and lending relationships.
- Analyze member financial situations to recommend personalized solutions that meet both immediate and future goals.
- Consistently meet or exceed individual and branch goals for loans, deposits, and other services.
- Demonstrate the ability to identify cross-sell opportunities across business lines (lending, investments, etc.).
- Transactional: Handle advanced account functions, including account maintenance, product conversions, and account ownership changes.
- Support members with personal and business account opening, including verification, compliance, and documentation.
- Manage the full loan process—from taking and analyzing applications for consumer and HELOC loans to closing and follow-up.
- Utilize sound judgment and adherence to policy while providing guidance to members on loan qualifications.
- Serve as a resource for resolving escalated or complex member situations.
- Execute transactions efficiently and accurately while ensuring adherence to all compliance and risk management policies.
- Member Support: Provide professional financial consultations designed to help members reach their goals through credit union products and services.
- Proactively contact members for relationship follow-up, cross-sell opportunities, and portfolio management.
- Assist business members in navigating their financial needs including merchant services, business lending, and digital tools.
- Act as a trusted advisor to members, identifying opportunities for holistic financial improvement.
- Ensure all communication reflects Numerica’s brand of warmth, care, and community commitment.
- Relationships/Behavior: Foster partnerships across all Numerica business lines to deliver a consistent and exceptional member experience.
- Maintain a working knowledge of internal policies, regulatory standards, and compliance procedures.
- Professionalism, confidence, and initiative in every interaction.
- Foster cross-departmental partnerships to improve member experiences and drive results.
- Effectively incorporates concepts of CARES Principles in daily behaviors and interactions: Connect – Create meaningful relationships; Ask – Be intentionally curious; Resolve – Actively seek solutions; Elevate – Never stop improving; Strengthen – Be the difference.
- PERFORMANCE STANDARDS: Intermediate-level knowledge of consumer and business products, services, and lending.
- Consistently achieves or exceeds personal and branch performance goals.
- Establishes, manages, and grows a sustainable book of business through proactive relationship building.
- Executes all transactions and processes with accuracy, compliance, and efficiency.
- Maintains a consultative sales approach focused on long-term member success.
- Provides mentorship and serves as a role model for service excellence.
- Exhibits initiative, professionalism, and reliability in all aspects of the role.
- Minimum: High school diploma or equivalent (GED). Two to four years of experience in retail banking, credit union, or financial services environment. Proven success in meeting or exceeding sales goals in a service-based environment. Strong understanding of consumer lending, business account relationships, and financial analysis.
- Preferred: Advanced knowledge of business banking products, deposit structures, and small business lending. Experience managing a personal client portfolio or book of business. Completion of sales, leadership, or relationship management training programs. Exposure to financia (cut off). Probably "Exposure to financial..." but incomplete. We'll keep as is.
- Certificates etc? Not listed for FSR2 explicitly; maybe same as FSR1? Not mentioned. We'll not invent.
- SKILLS and ABILITIES: Not explicitly listed for FSR2; maybe same as FSR1? Not given. We'll not invent.
Now we need to map to sections.
We have Pay: For FSR1: Range 8: $22.84 - $34.25. For FSR2: Range 9: $25.95 - $38.93.
Schedule: Not mentioned.
Benefits: Not mentioned.
Thus we will include About the role, Responsibilities, Requirements (maybe combine Minimum and Preferred?), Qualifications (maybe certificates?), Skills, Pay.
We must not create sections with filler. So we will include only those with real content.
Let's craft HTML.
We'll use About the role
then
combine both descriptions? Could separate paragraphs for each level. Better: Provide two paragraphs: one for FSR1 about role