Financial Relationship Banker; Grenada, MS

About the Role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers by retaining and growing customer relationships, proactively identifying financial goals and needs, and recommending appropriate banking products and services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Proactively identify opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up, and sourcing referrals from customers, colleagues, and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships.
• Educate customers on optimizing their use of bank technology (online, mobile, and ATM banking).
• Maintain knowledge of all products, services, technology, and policies.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of 1 year of customer service and sales experience in banking, financial services, goal-driven retail sales, business-to-business sales, or military service in an administration, contracting, civil affairs, or similar role.
• This position requires fingerprinting as mandated by NMLS regulations and is subject to additional background checks.

Preferred Qualifications

• Bachelor’s Degree.
• 1 year or more of experience in customer service and sales in banking, financial services, goal-driven retail sales, or business-to-business sales.
• Ability to build, deepen, and retain relationships.
• Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Excellent verbal and written communication skills.
• Comfort with technology such as mobile services and online banking.
• Knowledge of consumer and business deposit products.

Schedule

This is a non-exempt position eligible for overtime pay.

Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and remote work. Specific arrangements will be provided by the hiring team.