Financial Educator Remote

About the role

The Financial Educator role at US Fertility is a remote position available Monday through Friday from 7:00 AM to 3:30 PM Eastern Time. This opportunity allows for growth within a nationally respected organization while maintaining close connections to the patients and teams supported daily.

Responsibilities

• Consult with patients regarding their benefits, coverage, and financial options
• Perform aspects of benefit verification and prior authorization
• Provide ongoing financial education and assistance to patients throughout the continuum of their care, acting as an educator, advocate, and liaison
• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information

Qualifications and Skills

• Minimum 2 to 4 years of medical business office experience, including working knowledge of healthcare billing and collections, insurance/benefits, and patient interaction
• Experience reading and understanding payer remittance advice, including the ability to differentiate between allowed charges, contractual adjustments, line item denials/reasons, patient responsibility (co-pay, co-insurance, and deductibles), etc.
• Bachelor's Degree preferred
• Experience working in an OB/GYN office is a plus
• Excellent interpersonal skills required to communicate with departments, employees, physicians, managers, patients, and insurance companies
• Strong oral and written communication skills, independent worker, detailed-oriented, computer savvy
• Proficient with Microsoft programs, specifically Outlook, Microsoft Word and Excel
• High level of customer service essential

What You’ll Bring

We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement.

What We Offer

• Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance and professional development support, performance-based bonus opportunities, generous paid time off, paid holidays, and paid parental leave, life and disability benefits, fertility discount program, employee wellness and recognition programs
• Part-Time Employees: 401(k) with company match, performance-based bonus opportunities, employee wellness and recognition programs
• Per Diem Employees: 401(k) with company match, employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.