Financial Educator Remote

About the role

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Reproductive Medicine Associates of New York—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Responsibilities

• Consult with patients regarding their benefits, coverage and financial options
• Perform aspects of benefit verification and prior authorization
• Provide ongoing financial education and assistance to our patients throughout the continuum of their care, as an educator, advocate, and liaison
• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information

Qualifications

• Minimum 2 to 4 years of medical business office experience, with working knowledge of healthcare billing and collections, insurance/benefits, and patient interaction
• Must have experience reading and understanding payer remittance advice, including the ability to differentiate between allowed charges, contractual adjustments, line item denials/reasons, patient responsibility (co-pay, co-insurance, and deductibles)
• Bachelor's Degree preferred
• Experience working in an OB/GYN office is a plus

Skills

• Excellent interpersonal skills required to communicate with departments, employees, physicians, managers, patients, and insurance companies
• Strong oral and written communication skills, independent worker, detailed-oriented, computer savvy
• Proficient with Microsoft programs, specifically Outlook, Microsoft Word and Excel
• High level of customer service essential

Benefits

• Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance; 401(k) with company match; Tuition assistance and professional development support; Performance-based bonus opportunities; Generous paid time off, paid holidays, and paid parental leave; Life and disability benefits; Fertility Discount Program; Employee wellness and recognition programs
• Part-Time Employees: 401(k) with company match; Performance-based bonus opportunities; Employee wellness and recognition programs
• Per Diem Employees: 401(k) with company match; Employee wellness and recognition programs

Pay

Compensation: $23 to $26 per hour (commensurate with experience)

Schedule

Schedule: Monday through Friday, from 9:00 AM to 5:30 PM, with rotating weekends and holidays