Financial Customer Service Representative

Why You Should Join Us

• $18/hour
• Evenings off! Hours of operation are from 6am to 6pm
• Join a supportive community focused on engagement and recognition
• Hands-on paid classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
• Employee discounts and referral bonuses
• Excellent growth opportunities - 93% of our management teams is hired from within

What We Are Looking For

• Ability to resolve lending and loan-servicing inquiries across phone, email, and messaging
• Ability to support servicing needs, including accounts up to 120 days past due
• Ability to guide customers through in-app payment steps and available options
• Experience with intake, documentation, and routing for specialized requests (hardship, SCRA, bankruptcy, regulatory complaints, refunds) using defined procedures
• Ability to identify, document, and escalate product issues and customer-impacting trends
• Ability to update and follow support documentation and workflows to ensure accuracy and consistency
• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• Must pass a background check

Key Skills

• You have customer service/contact center experience; financial services, payments, or lending exposure is a plus
• You can communicate clearly and professionally, including in high-emotion or sensitive situations
• You can learn quickly and navigate multiple systems while maintaining accuracy
• You're coachable, apply feedback, and stay focused on continuous improvement
• You can manage time and priorities effectively in a fast-paced environment
• You can work a rotating schedule, including weekends and public holidays as needed

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.