Financial Customer Experience Associate - Licensed

About the role

We are looking for a highly motivated and licensed Financial Customer Experience Associate to lead moomoo's in-person activations in our NYC Brand Store. In this role, you will be driving sales, building customer relationships, and handling live customer support. This role combines financial expertise, client relationship management, and event leadership to deliver an exceptional in-person customer experience. You will oversee store operations, drive client acquisition, provide licensed investment guidance, and ensure compliance with FINRA and SEC regulations. This is a hands-on position perfect for someone who thrives in high-energy environments, excels at client engagement, and has a deep passion for finance and the U.S. stock market.

Requirements

• Financial Expertise - Learn and maintain a deep understanding of moomoo's history, mission, product features, trading tools, and customer promotions to effectively communicate value to clients
• Client Onboarding - Assist customers with account openings, deposits, and account modifications on-site
• Sales & Promotions Management - Manage and plan sales promotions and marketing campaigns for the Brand Store
• Client Support - Provide exceptional client support by answering incoming questions about moomoo products and services
• Sales & Inventory Tracking - Track and report merchandise inventory, sales, and customer conversion data at each event
• Cross-Functional Collaboration - Collaborate with cross-functional teams to support/create promotional campaigns, marketing initiatives, and sales efforts
• Financial Market Awareness - Stay current on market news, trends, and economic events, and effectively communicate relevant insights to customers
• Store Operations Management - Oversee day-to-day Brand Store sales and operational workflows
• Compliance - Ensure all marketing and sales activities comply with FINRA and SEC guidelines

Qualifications

• Must currently have Series 7, and ability to obtain Series 63 license within the first 90 days of employment
• 3+ years of experience in sales and/or customer service within a financial services company
• Strong personal trading experience (preferred)
• In-depth knowledge of FINRA and SEC marketing guidelines
• Deep understanding of trading products, services, and the U.S. stock market
• Excellent leadership, communication, and customer engagement skills
• Ability to work evenings, weekends, and game days as required

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including health, dental, and retirement plans
• Opportunities for professional growth and development
• A dynamic and collaborative work environment

Pay

The expected salary range for this role is $55,000-$100,000. This role is also eligible to participate in our discretionary bonus plan.

Schedule

Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.