Financial Crimes (Fraud) Investigator

Role Summary

The Financial Crimes Investigator oversees, monitors, and investigates fraud activity to help protect our members and the credit union. This role conducts member-related fraud investigations, identifies trends, works closely with fraud vendors and law enforcement, and recommends strategies and controls to prevent future fraud losses while supporting a positive member experience.

Key Responsibilities

• Assist with department support queues including calls, chats and tickets
• Serve as primary contact with fraud vendors
• Conduct thorough research to identify fraudulent activity
• Contact members to help resolve fraud issues
• Report potential criminal activity to appropriate law enforcement agencies
• Analyze fraud trends and monitoring reports
• Recommend proactive fraud strategies and system changes to minimize losses

Skills and Qualifications

• High school diploma or equivalent; college degree preferred
• Minimum 4 years of related experience in fraud investigations, either in a financial/banking environment or law enforcement
• Strong research, investigative, analytical, and problem-solving skills
• Excellent oral and written communication skills, including the ability to interact professionally in sensitive, complex, stressful, or confrontational situations
• Ability to develop strong working relationships with team members, vendors, outside financial institutions, and law enforcement partners
• Knowledge of fraud trends, fraud monitoring tools, financial services practices, and related controls preferred

Physical Requirements

• Sitting: Sedentary work involves sitting most of the time
• Talking: Expressing or exchanging ideas by means of the spoken word
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers
• Applying pressure to an object with the fingers and palm
• Lifting Demands: Up to 10 lbs
• Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Final Compensation

Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.

Benefits

Check out our careers page for more information including benefits www.ihmvcu.org/careers.

Pay

$55,000 - $75,000 per year

Schedule

This can be a hybrid role after successful onboarding, with three days per week in office.