Financial Crime Risk Advisory Operations Manager

About the role

Our team provides financial crime risk advisory support across the Americas region, helping protect our business through effective governance, oversight and risk management. We work closely with risk, compliance and business teams to manage operational enquiries, support customer due diligence activities and coordinate responses to regulatory and audit requirements. The team focuses on maintaining consistent processes, strong controls and high‑quality outcomes while identifying opportunities to improve how we work and strengthen our governance framework. Macquarie is a global financial services group operating in 30 markets with 57 years of unbroken profitability, empowering employees to shape rewarding careers.

Responsibilities

• Coordinate operational enquiries and escalations, ensuring matters are documented, tracked and resolved effectively.
• Support customer due diligence reviews, payment‑related enquiries and other financial crime risk activities in collaboration with regional stakeholders.
• Coordinate internal audits, regulatory reviews and action‑tracking activities to ensure timely completion of deliverables.
• Contribute to governance forums, reporting and quality‑assurance activities while maintaining procedures and operational documentation.
• Identify recurring themes and opportunities to improve processes, consistency and efficiency across the function.
• Help ensure the team operates effectively, meets governance obligations and delivers high‑standard risk‑management support.

Requirements

• 5+ years of experience in financial services, risk management, compliance, financial crime risk or a related control function.
• Strong organisational and stakeholder‑coordination skills, with experience managing multiple priorities and deadlines in a regulated environment.
• Experience supporting financial crime, compliance, risk management or other control functions, including operational enquiries and escalations.
• Experience preparing procedures, governance documentation, management reporting or other compliance‑related materials.
• Strong attention to detail with the ability to identify gaps, inconsistencies and opportunities for improvement.
• Experience producing reporting, metrics, dashboards and presentations for senior management and governance forums.

Benefits

• Wellbeing leave day per year and a minimum of 25 days of annual leave.
• 20 weeks’ paid parental leave for primary caregivers, 12 days of paid transition leave upon return to work, and 6 weeks’ paid leave for secondary caregivers.
• 2 days of paid volunteer leave and donation matching.
• Medical, prescription drug, dental, and vision insurance; health savings account; dependent day‑care savings account; life insurance; disability and other insurance plans; 401(k) and short/long‑term disability.
• Employee Assistance Program with behavioural‑health counselling and coaching services.
• Learning and development opportunities, including reimbursement for professional membership or subscription.
• Recognition and service awards.
• Hybrid and flexible working arrangements, dependent on role.
• Reimbursement for work‑from‑home equipment.

About the Risk Management Group

The Risk Management Group operates as an independent, centralised function responsible for objective review and challenge, oversight, monitoring and reporting of Macquarie’s material risks. It is a global team that manages today’s risks and anticipates tomorrow’s, encompassing divisions such as compliance, credit, financial crime risk, market risk, operational risk, aggregate risk, prudential and central.

Inclusion

Macquarie is committed to an inclusive environment where diverse experiences, skills and perspectives are valued and respected. Opportunities are provided to all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic. Reasonable accommodations are available during the recruitment process and employment; please request accommodations during the application process.