Financial Counselor Team Lead

Position Summary: The Financial Counselor Lead oversees the daily operations of specific work units within the department. The Lead partners closely with the Supervisor & Manager of the department to provide leadership coverage and presence to the financial counselors. They are charged with leading and overseeing employee training opportunities and providing guidance to facilitate problem situations Qualifications Excellent communication skills both verbally and writtenAbility to interact with patients in a pleasant, calm, and polite mannerMeet the expectations of our internal and external customers in providing excellent serviceA pleasing personality with excellent interpersonal skillsEnjoy working as part of a teamWell-presented, polite, and tactfulDemonstrate effective problem-solving skillsComputer skills; familiarity with Outlook, Microsoft Office & SharePointWillingly perform other duties or tasks as assigned and handle multiple tasks effectively and efficiently Key Responsibilities Financial Counselor training is the primary function, but also able to handle other duties pertaining to patient’s concerns with their account. Assist with recording and reporting attendance of training classes.Be attentive and help the new Financial Counselors.Observe work of subordinates following customer service training as well as ongoing to ensure compliance.Report on progress of employees under guidance during training periods. Maintain trainee records.Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologiesAssess the staff on basis of their performance and offer feedback and support.Be friendly with unhappy patients and satisfy their requirements or their queries. Report concerns to Quality department as necessary.Drive individual accountability of employees through leading by example.Promote sense of pride in FOI and positive interpersonal relations among all team members.Suggest improvements and participate in organized efforts to improve service levels.Interact with patients and assist them with getting resolutions to their questions and/or concerns.Work TSI Verification of DebtAssist with monthly audits.Assist the team members with questions they might have. Monitor cases to ensure they have been completed effectively. Keep record of any trends that are happening. At FOI our goal is to provide our patients with world-class orthopedic care. Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations. What We Offer Full time opportunities available, with room for career growth and advancement. Excellent job security and stability, to promote an optimal work life balance. Be part of this dynamic and growing high level Business Office team! Orthopaedic Solutions Management is a Drug Free Workplace We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.