Financial Counselor, Patient Access

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. Given content: - Employment Type: Full time - Shift: Day Shift - Description: Financial Counselor, Patient Access - Location: Trinity Health Ann Arbor - Status: Full Time 40 hours per week - Note: This is a hybrid position with opportunity to work most of the schedule from home but with expectations to be able to be onsite periodically. - Total Rewards and Benefits: Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement - Position Purpose: Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment. - Minimum Qualifications: High school diploma or GED. Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire. Understanding of basic billing and coding. - Additional Preferred Qualifications (nice to have) Epic experience preferred. Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle preferred. - Essential Functions: Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance. Secures and documents payment arrangements. Assists patients in financing, payment plans, financial assistance and all financial options through the organization. Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs. Works closely with RSO and division leadership to improve collections. Experience in the Medicaid Application process. - Working Conditions: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional Lift a maximum of 30 pounds unassisted. Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional - Our Commitment ... (EEO boilerplate) remove. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we remove the "Our Commitment" paragraph (EEO). Also remove any duplicate lines. We need to preserve all substantive information. We need to format into sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections apply. We have: - About the role: could be Description/Position Purpose. Could combine "Description" and "Position Purpose". We'll create an

About the role

with paragraphs. - Responsibilities: Essential Functions (list of duties). Use

• . - Requirements: Minimum Qualifications (maybe also Preferred Qualifications). Could be Requirements section. - Qualifications: maybe separate? But we can combine Minimum and Preferred under Requirements or Qualifications. The instruction says use headings for those categories; we can include both Requirements and Qualifications if content distinct. But we have Minimum Qualifications and Additional Preferred Qualifications. Could treat Minimum as Requirements, Preferred as Qualifications (or Skills). However we also have Skills maybe from Epic experience etc. Could create Skills section for preferred qualifications like Epic experience, knowledge of Medicare/Medicaid etc. - Benefits: Total Rewards and Benefits paragraph includes details. So we create

  Benefits

  with list. - Pay: The posting mentions "Competitive compensation" but not specific numbers. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It says "Competitive compensation" is a statement but not specific. Is that enough? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It says "Competitive compensation" is stating compensation exists but not specific. Might be considered stating it, but they said avoid filler like "commensurate with experience", "not specified", "N/A", "varies", "TBD". "Competitive compensation" is vague but not exactly those. However it's still vague. Safer to not create Pay section unless there is explicit pay range or amount. Since they only say "Competitive compensation", I'd avoid Pay section. - Schedule: They mention Shift: Day Shift, Full Time 40 hours per week, hybrid position with opportunity to work most of schedule from home but expectations to be onsite periodically. That's schedule info. So we can create Schedule section with details. Thus sections: About the role, Responsibilities, Requirements, Qualifications (or Skills), Benefits, Schedule. We need to avoid repeating job title as heading (the page already shows it). So we don't add heading for Financial Counselor, Patient Access. We need to use

  for section headings. We need to use

  • for any list of duties/requirements/benefits. We need to use

    for prose. We need to preserve all substantive information. We need to remove boilerplate: EEO paragraph, maybe also "Our Commitment" lines. We need to drop minor metadata like Employment Type, Shift, Description, Location, Status, Note? Those could be folded into short

    or dropped. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it." So we can include a short paragraph with metadata like Employment Type, Shift, Location, etc. Or we could drop them if they are minor. But we need to preserve ALL substantive information; metadata like employment type, shift, location, status, note are substantive? They are details about the job. We should preserve them but can fold into a short paragraph. Thus we can have a

    containing: Employment Type: Full time; Shift: Day Shift; Location: Trinity Health Ann Arbor; Status: Full Time 40 hours per week; Note: This is a hybrid position with opportunity to work most of the schedule from home but with expectations to be able to be onsite periodically. We need to avoid duplication: The note about hybrid is similar to schedule; but we can keep. Now craft sections. About the role: combine Description and Position Purpose. Description: "Financial Counselor, Patient Access". Position Purpose: "Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment." We can write a paragraph: "Financial Counselor, Patient Access role serves as a financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS), determining liability on patient accounts and working with patients or their representatives to provide financial assistance or secure payment." That's fine. Responsibilities: Essential Functions list. We need to extract each duty as bullet. Essential Functions text: "Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance. Secures and documents payment arrangements. Assists patients in financing, payment plans, financial assistance and all financial options through the organization. Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs. Works closely with RSO and division leadership to improve collections. Experience in the Medicaid Application process." We can split into bullets: - Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance. - Secures and documents payment arrangements. - Assists patients in financing, payment plans, financial assistance and all financial options through the organization. - Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs. - Works closely with RSO and division leadership to improve collections. - Experience in the Medicaid Application process. Note: "Experience in the Medicaid Application process." is a requirement but appears under Essential Functions; we keep as bullet. Requirements: Minimum Qualifications. Minimum Qualifications text: "High school diploma or GED. Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire. Understanding of basic billing and coding." We need to split into bullets maybe. - High school diploma or GED. - Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services. - Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire. - Understanding of basic billing and coding. Qualifications/Skills: Additional Preferred Qualifications. Text: "Epic experience preferred. Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle preferred." We could make a Skills section with bullets: - Epic experience preferred. - Knowledge of federal or state government agencies including Medicare, Medicaid, VA, or Charity Care programs. - Patient management and healthcare accounts receivable within the healthcare revenue cycle. Alternatively combine into Qualifications. We'll create a section

    Skills

    with list. Benefits: Total Rewards and Benefits paragraph. Text: "Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement" We need to parse into list maybe. We can create bullet list: - Competitive compensation - DAILYPAY Benefits effective on Day One (no waiting periods) - Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability - Retirement savings plan with employer match and contributions - Colleague Referral Program to earn cash - Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country - Tuition Reimbursement Note: "Competitive compensation" is vague but we keep as benefit. Schedule: details. We have Shift: Day Shift, Full Time 40 hours per week, hybrid position with opportunity to work most of the schedule from home but with expectations to be able to be onsite periodically. We can create a paragraph: "Day shift, full-time (40 hours per week). Hybrid role: most of the schedule can be worked from home, with periodic onsite expectations." We could also list bullets but prose fine. Now we need to output only HTML fragment, no /, no markdown. We'll start with maybe a

    for metadata, then sections. Make sure to not repeat job title as heading. We need to ensure we don't include any empty sections. Let's craft. HTML:

    Employment Type: Full time; Shift: Day Shift; Location: Trinity Health Ann Arbor; Status: Full Time 40 hours per week; Note: This is a hybrid position with opportunity to work most of the schedule from home but with expectations to be able