Financial Counselor, Patient Access

Description

Employment Type: Full time
Shift: Day Shift
Location: Trinity Health Ann Arbor
Status: Full Time 40 hours per week
Minimum rate of pay: $19.45
Note: This is a fully on-site role

Total Rewards and Benefits

Competitive compensation, DAILYPAY Benefits effective on Day One!
No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
Retirement savings plan with employer match and contributions
Colleague Referral Program to earn cash
Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
Tuition Reimbursement

Position Purpose

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

Minimum Qualifications

• High school diploma or GED
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire
• Understanding of basic billing and coding

Additional Qualifications (nice to have)

• Epic experience preferred
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle preferred

Essential Functions

• Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance
• Secures and documents payment arrangements
• Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs
• Works closely with RSO and division leadership to improve collections
• Experience in the Medicaid Application process

Working Conditions

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity
• Occasional Lift a maximum of 30 pounds unassisted
• Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling
• Frequent Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions
• Continuous Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions
• Occasional Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.