Financial Counselor, Patient Access

About the role

This position works with patients to resolve applicable financial concerns, including providing counseling on available financial assistance or healthcare coverage options, assessing payment sources, developing payment plans, and collecting patient payments.

Responsibilities

• Screens appropriate patients for possible healthcare coverage or financial assistance opportunities to determine eligibility, coverage levels and billing requirements
• Counsels patients as to financial responsibility while assessing suitability for in-house programs of Free Care, Discounted Care, and Payment Plans. Ensures all accounts are screened for linkage opportunities and appropriate actions are completed
• Performs a daily check of all qualifying inpatients and assesses/offers financial assistance prior to discharge
• Functions as the liaison with various departments for determining financial options and financial counseling for scheduled procedures and price-shopping
• Records and prepares statistics for the outreach of financial assistance programs offered
• Maximizes revenue collections
• Minimizes accounts receivable losses (bad debt) by use of workflows, technology, and tools provided
• Maintains a safe environment, complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• May perform other duties upon request

Requirements

• High School Diploma/GED (or higher)
• 2+ years of previous customer service experience in a healthcare setting, accounting or related field
• Intermediate level of proficiency with Microsoft Office Products
• Ability to travel to other local sites as needed (25-30 mins travel time)
• Ability to work Monday - Friday, 10:30am - 7:00pm
• Ability to work 1 Saturday per month
• Must be 18 years of age OR older

Qualifications

• Associate's Degree in Healthcare Administration, Finance, Business, or a related field (preferred)
• 2+ years of customer service experience in a hospital setting (preferred)
• Actively supports patient-centered care with respect for the diversity of human experience and demonstrates integrity with the handling of sensitive financial information (preferred)
• Verbal and written aptitude for adequate communication with the public, providers, physician office staff, registration staff and other healthcare professionals (preferred)
• Knowledge of medical terminology (preferred)
• Experience with electronic medical records system (preferred)

Skills

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

Benefits

We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment.

Schedule

The position works Monday - Friday, 10:30am - 7:00pm and requires 1 Saturday per month.