Financial Counselor, Patient Access

About the role

Assist patients with financial concerns, including counseling on healthcare coverage, assessing payment sources, developing payment plans, and collecting payments.

Responsibilities

• Screen patients for eligibility of healthcare coverage and financial assistance programs
• Provide counseling on financial responsibilities and in-house programs like Free Care, Discounted Care, and Payment Plans
• Assess and offer financial assistance to inpatients prior to discharge
• Collaborate with departments to determine financial options for procedures and price shopping
• Record outreach statistics, maximize revenue, and minimize bad debt
• Ensure a safe environment and adhere to safety policies

Requirements

• High School Diploma or GED
• At least 2 years of customer service experience in healthcare, accounting, or related field
• Proficiency in Microsoft Office
• Ability to travel locally and work scheduled hours, including one Saturday per month
• Minimum age of 18 years

Preferred Qualifications

• Associate’s Degree in Healthcare Administration, Finance, or Business
• Experience in a hospital setting and knowledge of medical terminology
• Bilingual in English and Spanish
• Experience with electronic medical records and patient-centered care

Skills

• Excellent customer service and communication skills
• Ability to work in fast-paced environments