Financial Counselor- Covington

Responsibilities

• Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period.
• Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided.
• Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility.
• Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives.
• Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.
• Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately, and efficiently.

Requirements

• Computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Proficient with Windows-style applications (Word, Excel and Power Point), various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Ability to multi-task.
• Ability to perform effectively in a fast paced ever changing environment.
• Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations.
• Ability to work with minimal supervision and make independent decisions.
• Reliable transportation as may be required to travel to other facilities to fill in as needed.