Financial Counselor- Behavioral Health

Location: Outpatient Mental Health - RMHC, 1381 East Ridge Rd, Suite 5, Rochester, NY 14621

Full-time, day shift (Monday to Friday, 8 am - 4:30 pm)

About the role

Works with patients to assure that they meet their financial obligations to Rochester Regional Health System.

Responsibilities

• Develop and maintain the co-pay collection process in multiple buildings within Behavioral Health.
• Initiate contact with patients/family members at the time of service when self-pay balances are not made. Secure payment/payment arrangements.
• Continuously meet with patients to carry out their payment arrangements.
• Monitor patient billing accounts regularly to assess payment compliance.
• Reduce bad debts within assigned areas by goal and objective amounts.
• Assess patient financial information to identify patients that may qualify for Financial Assistance or FHP.
• Complete Financial Assistance applications as needed and collect all necessary financial documentation.
• Work monthly Medicaid report and follow up on identified insurance changes.
• Work with Financial Case Management team to monitor status of Medicaid pending applicants.
• Act as a liaison between clinical, physician, and Patient Accounting staff.
• Compile data for co-pay reporting monthly.
• Research issues/problems related to cash flow/hospital receivable, developing and implementing plans as needed.
• Interact regularly with clinical staff regarding patients failing to meet financial obligations.
• Travel between Behavioral Health sites as needed to perform job duties.
• Update billing accounts as needed with new insurance/demographic information.
• Perform any other duties as assigned by Front End Coordinator or Behavioral Health Administrator.

Requirements

• High school education
• Continued education in a related field
• 2 years of relevant experience

Physical Requirements

Sedentary work - exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Pay

$18.00 - $23.00 per hour