Financial Counselor
Trinity Health · Grove City, OH · 3 wk ago
On-siteFinanceFull-time
About the Role
Financial Counselor serves as an advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.
Responsibilities
- Counsels patients on cost of treatment, insurance benefits, resources for payment, and financial assistance.
- Secures and documents payment arrangements.
- Assists patients in financing, payment plans, financial assistance, and all financial options through the organization.
- Audits bills for accuracy and edits for front-end inaccuracies to increase collections and decrease write-offs.
- Works closely with RSO and division leadership to improve collections.
- Experience in the Medicaid Application process.
Requirements
- High school diploma or GED.
- Minimum two (2) to three (3) years of experience working in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services.
- Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
- Understanding of basic billing and coding.
Schedule
Monday - Friday day shift, no weekends.
Location
Mount Carmel Grove City, 5300 N Meadows Dr, Grove City, OH 43123
Benefits
- Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
- Retirement savings account with employer match starting on day one.
- Generous paid time off programs.
- Employee recognition programs.
- Tuition/professional development reimbursement starting on day one.
- RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
- Relocation assistance (geographic and position restrictions apply).
- Employee Referral Rewards program.
- DailyPay: Access earned wages before payday.
- Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.
Mount Carmel Health System was recognized by Forbes in 2025 as one of America’s Best State Employers.