Financial Counselor

Monday - Friday; 7am to 3:30pm

About the role

As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information and responsibilities; and working closely with outside agencies to ensure patient’s financial coverage.

Responsibilities

• Follow AIDET guidelines in all interactions with the patient
• Demonstrate excellent customer service
• In conjunction with the Medicaid Eligibility Staff, visit all uninsured patients in-house
• Provide estimates to patients and/or physicians as requested
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
• Follow all guidelines set forth in the Cash Handling policy
• Utilize eligibility systems, online websites, or phone calls to determine insurance benefits and precertification requirements
• Assist patients with payment arrangements and, in coordination with the Medicaid Eligibility Staff, assist patients with financial applications
• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies
• Escalate any concerns as needed to Patient Access Manager/Supervisor
• Enter pertinent insurance information into the HIS system (i.e., Meditech)
• Enter appropriate notes for all patient encounters
• Maintain professional image and implement excellent customer service to customers
• Complete financial analysis and collect estimated patient liabilities
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

Requirements

• High school diploma or GED preferred
• 1 year of related experience required
• Proficiency in Microsoft Office applications

Benefits

Wesley Medical Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.