Financial Counselor

About the role

As a Financial Counselor, you will apply financial expertise to support strategic goals and optimal fiscal health. Every day you will analyze financial data, interpret complex information, and communicate findings or recommendations to stakeholders, ensuring accuracy and compliance in financial processes. To be successful in this role, you will demonstrate strong analytical skills, meticulous attention to detail, and excellent communication abilities to guide informed financial decisions.

Responsibilities

• Analyze financial data, interpret complex information, and communicate findings or recommendations to stakeholders, ensuring accuracy and compliance in financial processes.
• Demonstrate strong analytical skills, meticulous attention to detail, and excellent communication abilities to guide informed financial decisions.
• Perform exemplary collection functions and financial assistance for self‑pay, managed care/insurance accounts with large deductibles/co‑pays/co‑insurance, Medicare deductible and co‑pays.
• Collect and/or negotiate point of service payments (co‑pays, deductibles, self‑pay amounts) or link to financial assistance programs.
• Clearly record and maintain complete documentation of activities performed in account notes and other databases.
• Answer incoming calls and provide resolution or direct to the appropriate party for resolution/action.
• Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‑pay benefit designs based on established charge estimates for common procedures either in writing or verbally.
• Counsel patients regarding their third‑party coverage, financial responsibility, and billing procedures.

Requirements

• High School Graduate or GED
• Two (2) years of relevant experience

Pay

$20.91 - $29.54 per hour

Work Location

Baylor St. Luke’s Medical Center is a 1,045‑bed facility located in the Texas Medical Center. A joint venture with Baylor College of Medicine, it is an internationally recognized leader in research and clinical excellence, with breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. The hospital is home to the Dan L Duncan Comprehensive Cancer Center, a nationally‑accredited and NCI‑designated comprehensive cancer center. The new McNair Campus, designed around the human experience and modeled on evidence‑based practices for safety, spans 27.5 acres and represents the future of healthcare through a transformative alliance focused on leading‑edge patient care, research, and education.