Financial Counseling Specialist

O.N.E Purpose

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

• Career Opportunity Offering: Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement
• Pay Range: $18.65 - $19.90/hr based on experience
• Role Type: Onsite Role, Requires Working Nights, Weekends, and Holidays

Responsibilities

• Perform benefit education and validation for inpatient, observation, and outpatient services.
• Accurately verify and calculate patient liabilities, including copays, deductibles, co-insurance, and balances after financial assistance.
• Assess patient insurance and financial information to determine liability.
• Utilize face-to-face communication with patients during their stay to collect the estimated patient liability.
• Work with various patient access, insurance eligibility, follow-up reports as assigned.
• Facilitate daily in-house call reviews to validate payor sources and authorization.
• Monitor missed collection opportunities and make at least 3 attempts each day to visit a patient's room.
• Note accounts with patient liabilities daily and make follow-up phone calls to patients unable to make payment.
• Sent letters to patients' addresses post-discharge detailing an estimated liability and payment options.
• Absorb and organize outpatient orders related to future and current dates of service.

Qualifications

• Required Qualifications:
• High School Diploma/GED
• CRCR (Certified Revenue Cycle Representative) within 6 months of hire (Company Paid)

Skills

• Experience in customer service
• Inquisitiveness and openness to innovation including AI

Benefits

• Comprehensive benefits package
• Professional development opportunities
• Quarterly and annual incentive programs
• Well-being programs

About the Role

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We keep communities healthy by keeping hospitals healthy and believe that every touch should be meaningful. Our people are the most important part of who we are, and we empower them to challenge the status quo.