Financial Counseling Representative

About the Role

We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Financial Counseling Representative, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.

What You'll Do

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

What We're Looking For

• Exceptional customer service experience, communication and interpersonal skills
• Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members
• Ability to explain financial and insurance concepts clearly
• Ability to multitask and prioritize quickly with HIGH attention to detail
• Professionalism with sensitive financial conversations
• High School Diploma or GED

What You'll Gain

• Experience in healthcare financial counseling and revenue cycle
• Exposure to insurance/Medicaid and detailed Intakes
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during sensitive and emotional moments

Why You'll Love This Job

• Make a Real Difference: Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times
• Learn Healthcare from the Ground Up: Build your expertise in healthcare financial services by navigating insurance programs, financial assistance options, and patient account needs in a fast-paced hospital environment
• Fast-Paced, Never Boring: You'll move between systems, phone calls, and in-person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff
• Supportive Team Environment: We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed

Pay

For this US-based position, the base pay range is $16.48 - $23.13 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Schedule

Monday - Friday 8 am - 4:30 pm