Financial Coordinator

About the role

The Financial Coordinator at Tatum Psychology Employment Group will play a key administrative role in supporting billing operations. This position ensures accurate and timely billing support, delivers excellent customer service, and contributes to the overall efficiency of the admissions and financial coordination process.

Responsibilities

• Support the billing process under supervision.
• Coordinate with patients and families regarding billing inquiries and respond to billing questions.
• Facilitate coordination of benefits and audit Reception Logs monthly to ensure funds are collected per Verification of Benefits (VOB).
• Collect patient payments and help manage patient payment plans.
• Assist with lockbox activity and direct payments to relevant users.
• Organize and process patient deposits.
• Provide exceptional customer service to prospects, patients, and employees.
• Communicate and coordinate duties with other facilities and departments regularly.
• Create and update reports and forms as required.
• Perform general clerical and administrative duties, including correspondence, filing, copying, and distribution.
• Provide reception support during low coverage periods, such as breaks or vacations.
• Perform other duties as assigned, including occasional travel during the workday and overnight stays (compensation for mileage, food, and lodging provided).
• Maintain regular attendance and punctuality regarding deadlines.
• Demonstrate creativity and vision in recommending new tactics and strategies.
• Expand and update job knowledge through educational opportunities and professional learning.

Requirements

• High School Diploma or GED.
• Two (2) years of customer service experience.
• One (1) year of experience in billing/financial operations.
• Strong leadership, communication, and organizational skills.
• Ability to work independently and as part of a team.
• Familiarity with Microsoft Office Applications (e.g., Word, Excel).
• Strong interpersonal and communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to exercise judgment and integrity on the job with confidentiality, tact, and diplomacy.
• Demonstrated ability to complete work accurately and in a timely manner with attention to detail.
• Proficiency in word processing and database and/or spreadsheet applications.
• Valid Driver's License with a clean driving record.

Preferred Qualifications

• Experience working in a healthcare setting.
• Associate's or Bachelor's Degree in Finance, Business Administration, or a related field.
• Experience with medical billing.
• Proficiency in the English language.

Pay

$21 - $26 per hour, based on experience.

Working Conditions

• Work settings vary from offices, program sites, and stakeholder locations.
• Travel may include the use of company or personal transportation.