Financial Center Supervisor

Job Function / Summary

The Financial Center Supervisor ensures a solid operational foundation; builds relationships with clients while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior client service.

Essential Duties & Responsibilities

• Performs morning operational huddles.
• Completes Staffing & Scheduling coordination and duty assignments to ensure efficient operation of the financial center.
• Offers guidance to associates regarding teller transactions and reinforces policy and procedure.
• Affords assistance with financial center morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, balancing the Teller window/financial center, and clearing teller errors and cash items.
• Affords assistance in mitigating operational loss within a financial center to include managing financial center and vault cash limits, granting staff supervisory override for transactions, ensuring proper hold placement and outage resolution.
• Supports the Bank's strong risk management culture through awareness, knowledge and sound decision-making and is responsible for adherence to the financial center Risk Management Review process to include dual control procedures.
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to include ATM, Cash Recycler Machines, Currency Counters and Coin Sorters to provide financial center services.
• Models sales and service behavior for associates and promotes professionalism to include lobby management.
• Supports the Bank's strong risk management culture through awareness, knowledge and sound decision-making and is responsible for adherence to the financial center Risk Management Review process to include dual control procedures.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws; Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team.

Minimum Required Education, Experience & Knowledge

• High School Diploma or general education degree (GED)
• 3 years of cash handling and customer service experience in retail or branch banking
• Bachelor’s degree and 1 year of cash handling and customer service experience in retail or branch banking
• Working knowledge of the Microsoft Office suite (Word, Excel, and Outlook)
• Ability to navigate in multiple computer systems and applications, and utilize search tools to find information

Essential Mental & Physical Requirements

• Excellent communication skills – in person and over the phone – with proven ability to tailor features and benefits of products/services to clients with differing needs
• Comfortable educating others on technology
• Professional, thorough, and organized with strong follow-up skills
• Performs well in a team environment and proactively collaborates with others to serve clients
• Understands and follows policies, procedures, and regulatory requirements
• Works Financial Center hours, including weekends, and some evenings
• Operates related equipment to perform the essential job functions
• Reads and interprets a document if required to perform the essential job functions
• Lifts/moves/carry approximately 30 pounds if required to perform the essential job functions