Financial Center Supervisor

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time career opportunity based out of our Granite Run financial center in Lancaster, PA, Lancaster County. Must be available to be scheduled around branch operation hours (no Sundays).

Responsibilities

• Provide an exceptional financial center customer experience by handling every customer need from service to sales with passion and enthusiasm.
• Focus on customer-centric conversations to deepen relationships and be a trusted advisor.
• Be a role model and leader in the center.
• Oversee financial center operations while adhering to all compliance and risk policies and procedures.
• Coach and mentor team members to ensure team and individual goals are achieved.
• Drive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes.
• Maintain sound risk and compliance practices by ensuring the financial center operates within the parameters of applicable regulations and company policies.
• Play a key role in managing risk by ensuring the team's adherence to regulatory standards while exercising sound judgment within established parameters.
• Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Advance personal knowledge of sales techniques while developing team members to have the same CRM knowledge, usage, and adoption.
• Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager to assist in building and nurturing a high-performing team, including participating in the selection of top talent, facilitating seamless onboarding, providing ongoing coaching, and managing performance to achieve optimal results.
• Actively participate in off-site networking events and community initiatives that will bolster our brand presence and strengthen ties within the local community, driving business growth opportunities.
• May serve as a Notary Public for their financial center.
• Perform other job duties as assigned by the manager.

Requirements

• High School Diploma or equivalent (Required).
• Bachelor's Degree or equivalent experience, preferably in Business or other applicable field (Preferred).
• 3 or more years of related business or sales experience (Required).
• 1 or more years of supervisor or team leader experience (Preferred).

Skills

• Proactive and result-oriented (Required).
• Highly collaborative with Fulton partners and other team members (Required).
• Excellent communication skills and ability to have needs-based conversations (Required).

Pay

The hourly rate for this position is $24.81 - $41.35.

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

Fulton Bank offers a comprehensive benefits package to those who qualify, including:

• Medical plans with prescription drug coverage.
• Flexible spending account or health savings account depending on the medical plan chosen.
• Dental and vision insurance.
• Life insurance.
• 401(k) program with employer match and Employee Stock Purchase Plan.
• Paid time off programs including holiday pay and paid volunteer time.
• Disability insurance coverage and maternity and parental leave.
• Adoption assistance.
• Educational assistance.
• Robust wellness program with financial incentives.