Financial Center Supervisor

About the role

This is a full-time career opportunity (approximately 40 hours per week) based out of our Gap, PA financial center in Lancaster County. Must be available to be scheduled around branch operation hours (no Sundays).

Responsibilities

• Provide an exceptional financial center customer experience by handling every customer need from service to sales with passion and enthusiasm.
• Focus on customer-centric conversations to deepen relationships and be a trusted advisor.
• Be a role model and leader in the center.
• Oversee financial center operations while adhering to all compliance and risk policies and procedures.
• Coach and mentor team members to ensure team and individual goals are achieved.
• Drive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes.
• Maintain sound risk and compliance practices by ensuring the financial center operates within the parameters of applicable regulations and company policies.
• Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Advance personal knowledge of sales techniques while developing team members to have the same CRM knowledge, usage, and adoption.
• Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager, to assist in building and nurturing a high-performing team. This includes participating in the selection of top talent, facilitating seamless onboarding, providing ongoing coaching, and managing performance to achieve optimal results.
• Actively participate in off-site networking events and community initiatives that will bolster our brand presence and strengthen ties within the local community, driving business growth opportunities.

Requirements

• High School Diploma or equivalent.
• Bachelor's Degree or the equivalent experience.
• 3 or more years related business or sales experience.
• 1 or more years supervisor or team leader.
• Proactive and result oriented.
• Highly collaborative with Fulton partners and other team members.
• Excellent communication skills and ability to have needs-based conversations.

Qualifications

• Education: High School Diploma or equivalent.
• Specialty: Not applicable at this level.

Skills

• Knowledge, Skills, And Abilities: Proactive and result oriented (Required); Highly collaborative with Fulton partners and other team members (Required); Excellent communication skills and ability to have needs-based conversations (Required).

Benefits

• Comprehensive benefits package including medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives.

Pay

The hourly rate for this position is $24.81 - $41.35.

Schedule

This is a full-time career opportunity (approximately 40 hours per week) based out of our Gap, PA financial center in Lancaster County. Must be available to be scheduled around branch operation hours (no Sundays).