Financial Center Specialist II - Sensitive Profile

The Opportunity

As a dedicated Financial Center Specialist II (mid-level), within defined guidelines and framework provide servicing and/or facilitation on a variety of Banking products through various channels, but primarily face-to-face. Deepen member relationships through needs assessment and solution offerings from Bank products and services. Depending on location, may participate in local Military Affairs events.

Requirements

• This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.
• This role requires an individual to be in the office 5 days per week at our Annapolis, Maryland Financial Center.

Qualifications

• A High School Diploma or General Equivalency Diploma.
• 1 or more years of customer contact experience in a face-to-face or call center environment.
• Successful completion of a job-related training.

Skills

• 3+ years of customer contact experience in the financial services industry.
• Exceptional level of Member Retention, high level resolution, and de-escalation experience.
• Face-to-face retail banking experience.
• Certified Notary for the state of Maryland or ability to obtain Notary Commission within 90 days.
• U.S. military experience through military service or a military spouse/domestic partner.

Pay & Benefits

• The salary range for this position is: $43,680 - $65,540.
• Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
• Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
• Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.