Financial Center Manager III (Troy West)

About the role

The Financial Center Manager III plays a crucial role in achieving performance goals, deposit and loan growth, and fee income. They lead a team focused on providing exceptional client experiences and fostering long-lasting client relationships.

Responsibilities

• Build, develop, and lead a team to provide exceptional client experiences and deepen relationships through service and client service follow-up.
• Model the way for peers and coworkers aligned with First Financial's Mission and Values.
• Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development.
• Manage the onboarding of new clients, ensuring client follow-up calls are conducted in the proper time frame.
• Engage in coaching and recognition, updating team members on progress towards goals.
• Develop strong business relationships with key partners, focusing on deepening client relationships, finding new opportunities, and sharing client relationships.
• Manage the day-to-day activities that align with The First Financial Bank Experience (FFB Experience).
• Avoid compliance issues by adhering to all compliance and regulatory procedures including, but not limited to: BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance, and the Patriot Act.

Requirements

• 4-5 years of demonstrated leadership of coaching, management, leadership, and/or mentoring in a retail environment.
• 4-5 years of prior success with multiple sales leadership processes and execution.
• 4-5 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 4-5 years of demonstrated prior success with achievement of performance goals.
• Working knowledge of banking policies and procedures.
• High school diploma or general education degree (GED) required.
• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Qualifications

• Minimum of 4-5 years of related experience and/or training.

Skills

• Strong leadership and coaching skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.
• Knowledge of banking products, processes, policies, and procedures.

Benefits

We offer relevant, thoughtful benefits and programs designed to support every aspect of your holistic wellbeing. Please review our Benefits Guide.

Pay

$58,000/yr - $78,000/yr

Schedule

N/A