Financial Center Manager

About the role

This position oversees the retail performance of the community bank, focusing on expanding the customer base and enhancing sales and service cultures. The role also involves overseeing onsite operational compliance and internal controls.

Responsibilities

• Demonstrates and promotes high ethical standards and behaviors.
• Builds internal and external relationships through exceptional problem resolution, ownership, and follow-through.
• Promotes teamwork, cooperation, and collaboration.
• Manages the hiring of non-officers in the community bank, including assisting with application process, testing, and internal job postings.
• Facilitates on-boarding of new community bank employees, including completing new-hire electronic paperwork, opening new payroll deposit accounts, initiating technology/log-in set-up, and providing training opportunities.
• Manages employees in the bank: training, coaching, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Ensures compliance with operating policies and procedures, including security, compliance, and audit requirements.
• Conducts regular one-on-one meetings with direct reports.
• Attends periodic HR training and counsels employees regarding HR policies and procedures, including clocking in and out, vacation time, and dress code; reports major employee issues to the HR department.
• Safeguards branch marketing materials such as posters, brochures, and rate sheets, ensuring they are current, properly displayed, and supplies are maintained.
• Maintains grounds in safe conditions and reflecting professionalism.
• Represents the bank in the community by participating in civic, service, and community organizations, through memberships, events, and activities.
• Completes all required compliance exams on a yearly basis.
• Adheres to all First United Policies and Procedures.
• Dresses professionally.

Qualifications

• Bachelor’s degree in Finance or related field is preferred.
• One year relevant industry and management experience in banking or retail preferred.
• Strong financial and regulatory expertise with the banking industry.
• Strong negotiation skills.
• Strong leadership, communication, organization, and analytical skills.
• Excellent interpersonal skills.
• Strong financial analytical and underwriting skills.
• Extensive leadership versatility and an ability to relate with and understand varying mindsets within a diverse organization.
• Ability to manage a wide range of projects.
• Complex thinking capacity and skills.
• Ability to lead others to comprehend complex issues from a higher level and bring value to management.