Financial Center Manager Associate - Lakeland, FL & Surrounding Areas

We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

About the role

The Financial Center Manager Associate (FCMA) will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role provides a robust learning approach to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA will be placed in a Financial Center.

Responsibilities

• Complete FCMA roadmap and all onboarding activities from day one to program completion, including Consultative Selling Skills Certification.
• Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Gain knowledge, demonstrate, and maintain a working understanding of Fifth Third's products, services, processes, and internal resources to guide and lead the team.
• Become skilled in the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend appropriate solutions.
• Understand how to develop an integrated book of business strategy where all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
• Learn how to source, develop, coach, and lead a team that reinforces Fifth Third’s Core Values and business strategies.
• Cultivate a One Bank culture that proactively collaborates with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling ethical behavior expected from every employee.
• Assist in providing employees with timely, candid, and constructive feedback; assist in developing employees to their full potential and provide challenging opportunities for career growth; recognize and reward employees for accomplishments.
• Additional duties as assigned.

Requirements

• College degree or two (2) or more years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Ability to successfully execute and coach sales activities.
• Exhibits business acumen and demonstrated ability in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration.

Working Conditions

• Normal office environment.
• Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint to attend meetings and/or training.

Benefits

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities, and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

• Base salary reflective of the range of salary levels for all roles within this pay grade across the U.S., varying based on factors such as role, relevant skillset, experience, education, and geographic location.
• Extensive benefits programs designed to support physical, financial, emotional, and social well-being for employees and their families. Learn more on our Careers page.

Location: Lakeland, Florida 33813