Financial Care Agent - Days, Columbus

About the role

Serves as front-line support for Patient Financial Care within Piedmont. The incumbent handles and resolves in‑person, telephonic, or digital customer inquiries and concerns, providing patients and guarantors from both hospitals and physician practices with a consistent and seamless experience. Responsibilities also include following up on and collecting pre‑service, at‑service, or outstanding guarantor balances when required, providing information on estimated cost of services, verifying coverage, securing authorizations, making appointments, and explaining insurance benefits and financial resources.

Responsibilities

• Serve as front‑line support for Patient Financial Care within Piedmont.
• Handle and resolve in‑person, telephonic, or digital customer inquiries and concerns.
• Provide patients/guarantors from hospitals and physician practices with a consistent, seamless experience.
• Follow up on and collect pre‑service, at‑service, or outstanding guarantor balances when required.
• Provide information on estimated cost of services.
• Verify coverage and secure authorizations.
• Make appointments for patients/guarantors.
• Explain insurance benefits and financial resources to patients/guarantors.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) – required
• Bachelor’s Degree – preferred

Work Experience

• 2 years of healthcare revenue cycle experience – required
• 5 years of healthcare revenue cycle experience with a focus in Financial Counseling – desired

Licenses and Certifications

• None – required
• Certification with Healthcare Financial Management Association – preferred
• Certified Revenue Cycle Representative – preferred

Business Unit: Piedmont Healthcare Corporate