Financial Care Agent - Days

About the role

Experience the advantages of real career change. Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Responsibilities

• Serves as front-line support for Patient Financial Care within Piedmont.
• Handles and resolves in-person, telephonic, or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience.
• Follows up on and collects pre-service, at-service, or outstanding guarantor balances when required.
• Provides information on estimated cost of services, verifies coverage, secures authorization, makes appointments, and explains insurance benefits and information on financial resources to patients/guarantors.

Requirements

• High School Diploma or General Education Degree (GED) Required
• Bachelor's Degree Preferred
• 2 years of healthcare revenue cycle experience Required
• 5 years of healthcare Revenue Cycle experience with a focus in Financial Counseling Preferred

Skills

• Certification with Healthcare Financial Management Association Preferred
• Certified Revenue Cycle Representative Preferred