Financial Assistance Coordinator

About the role

This position is responsible for the timely, accurate, consistent, and confidential administration of the Organization's financial assistance program. The Financial Assistance Coordinator reviews applications and supporting documentation and has delegated authority to approve or deny financial assistance requests based on the Organization's established eligibility criteria, policies, and procedures. The Coordinator documents determinations and communicates decisions and program requirements to applicants in a caring, respectful, and professional manner.

Responsibilities

• Evaluate and process financial aid applications
• Provide/maintain a status report on all open applications for operations team
• Maintain financial aid records and documentation
• Monitor and ensure compliance with policies
• Prepare and submit reports related to financial aid activities and expenditures
• Develop and implement strategies to improve the efficiency of financial aid processes
• Other duties as assigned

Qualifications

• Experience working in a financial aid office
• Excellent communication and interpersonal skills
• Ability to handle sensitive and confidential information
• Strong organizational and time management skills
• Ability to work collaboratively in a team environment
• Proficiency in Microsoft Office Suite

Work environment and physical demands

While performing the duties of this job, the employee is regularly required to use a computer for extended periods and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit, reach and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.

YMCA competencies

• Mission Advancement: Reinforces the Y's values within the organization and the community. Effectively communicates the benefits and impact of the YMCAs efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.
• Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Serves as a community leader building collaborations based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
• Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies and financial controls. Assigns clear accountability and ensures continuous improvement.
• Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Benefits

• FREE Individual Membership – Access to any YMCA in the Nation
• 10% Discount on most programming at Greater Somerset County YMCA
• Access to one of the leading retirement programs "Y Retirement Fund" from the first day of employment
• Opportunities for professional development, mentoring, growth, and promotion throughout the YMCA Movement
• Supportive and inclusive community for people of all backgrounds and access to Employee Resource Networks