Financial Assistance Advisor

About the role

Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.

Rutgers, The State University of New Jersey, is seeking a Financial Assistance Advisor for the Newark Outpatient Services within Rutgers University Behavioral Health Care. Under the direction of the Office Manager and/or the Supervising Program Assistant, is responsible for the registration process for the UBHC Ambulatory Programs.

Responsibilities

• Interviews and registers patients into the revenue cycle system.
• Forwards patients’ registration packages to Clinical Records to achieve a complete Medical Records folder.
• Determines customer’s eligibility for the Charity Care program as set forth by NJ Department of Health N.J.A.C. 8:31B-4.37 and UBHC policy.
• Enters completed insurance data into revenue cycle system.
• Completes requirement tracking when a client is initially registered and/or routinely updated.
• Documents the type of registration, client’s benefits information, HIPAA restriction and action taken on the account.
• Accesses, prints and prepares the daily Intake report and IC that identifies patients with scheduled appointment: IPMS report and IPMS.

Requirements

Minimum Education and Experience

Two (2) to three (3) years of progressively more responsible clerical experience, one (1) year of which must have been in a physician’s office, hospital billing office or insurance company which involved billing and collection or medical insurance activities.

Certifications/Licenses

None specified as required.

Knowledge, Skills, and Abilities

• Prior experience functioning in a computerized environment.

Preferred Qualifications

• Familiarity with medical terminology.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Pay

FLSA: Nonexempt, Grade 192

• Minimum Salary: $29.67/hour
• Mid Range Salary: $30.17/hour
• Maximum Salary: $31.08/hour

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. Market benchmarks and internal equity are also considered to ensure fair compensation relative to the university’s broader compensation structure.

Schedule

• Position Status: Full Time
• Standard Hours: 35.00 per week
• Daily Work Shift: Day
• Work Arrangement: Fully on-site

Additional information

• Union: Teamsters 97
• Payroll Designation: PeopleSoft Seniority Unit
• Terms of Appointment: Staff - 12 month
• Pension Eligibility: PERS
• Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)
• Home Location Campus: Newark (RBHS), Newark, NJ

Physical Demands and Work Environment

• Standing: under 1/3 of the time
• Walking: under 1/3 of the time
• Sitting: over 2/3 of the time
• Use of hands to finger, handle, or feel: over 2/3 of the time
• Reach with hands and arms: under 1/3 of the time
• Talk or hear: over 2/3 of the time
• Lifting up to 10 pounds: under 1/3 of the time
• Special vision requirements: close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), and ability to adjust focus
• Moderate noise (business office with computers and printers, light traffic)
• Exposure to fumes or airborne particles: under 1/3 of the time
• Exposure to toxic or caustic chemicals: under 1/3 of the time

Special Conditions

All offers of employment are contingent upon successful completion of all pre-employment screenings. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply.