Financial Assistance Administrator

About the Opportunity

There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less. For more than a century, we've believed that banking is about putting people first. Soon to be known as Arise Financial, we're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve. If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

About the Role

• Process daily payments and negotiable instruments, ensuring timely and accurate posting.
• Manage the department's incoming and outgoing mail, including processing time-sensitive correspondence.
• Cookier title requests, tracking, and distribution with the Collateral Specialist, including preparing shipping documentation.
• Perform weekly and monthly charge-off maintenance within the core processing system.
• Prepare monthly charge-off reports and assist with identifying accounts eligible for charge-off.
• Prepare, review, and distribute legal repossession notices in accordance with regulatory requirements and timelines.
• Investigate and respond to consumer credit reporting disputes through electronic dispute systems and written correspondence.
• Maintain accuracy in shared department inboxes, triaging requests, and routing inquiries to the appropriate team members.
• Process skip protection and ancillary product rebate claims by reviewing eligibility, preparing documentation, coordinating with vendors and insurance carriers, and tracking claims through resolution.
• Prepare affidavits, notices, and supporting documentation for management review.
• Maintain accurate records, perform core system account maintenance, and prepare operational reports and performance metrics.
• Ensure compliance with credit union policies, record retention standards, and applicable regulations.
• Support additional departmental projects and assignments as needed.

What We're Looking For

• A high school diploma or equivalent required; an Associate's degree in Business, Finance, or a related field preferred.
• Two to four years of administrative experience in collections, loan servicing, financial services, or a financial institution preferred.
• Working knowledge of collections operations, repossessions, charge-offs, credit reporting disputes, and applicable regulatory requirements.
• Experience maintaining accounts, preparing reports, managing records, and processing documentation within a core processing system.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Strong organizational, time management, and multitasking skills with exceptional attention to detail.
• Ability to maintain confidentiality while handling sensitive financial and member information.
• Excellent written and verbal communication skills with the ability to collaborate effectively across departments and with external partners.
• Demonstrated ability to prioritize competing responsibilities and consistently meet deadlines in a fast-paced environment.