Financial Assistance Administrative Assistant

About the role

Provide administrative support to the Financial Assistance Department in various operational tasks and provide professional support across multiple functions within the department.

• Processes payments on active and charged off accounts within two operating systems.
• Completes account offsets under direction of FA Leadership.
• Manages vendor invoices to ensure they are accurate and applied to all required systems. Forwards all invoices to accounting for payment.
• Responds to incoming emails, mail, service requests and sends daily collection letter files for processing.
• Balances general ledger and other internal accounts.
• Prints and mails requested documents for members, third parties and other departments.
• Covers Financial Assistance activities within the department and organization.
• Prepares documentation for litigation accounts at the request of Financial Assistance.
• Orders supplies for Financial Assistance and Loan Servicing.
• All other duties as assigned by management.
• Ensures compliance with all regulatory requirements.
• Represents USALLIANCE in a professional and positive manner.

Requirements

• A high school diploma or equivalent required.
• Minimum 2 years of experience in an administrative role within a financial institution.
• Knowledge in all MS Office products.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Strong interpersonal and organizational skills.
• Ability to prioritize and meet deadlines.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of experience in an administrative role within a financial institution.
• Knowledge in all MS Office products.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Strong interpersonal and organizational skills.
• Ability to prioritize and meet deadlines.

Skills

• Knowledge in all MS Office products.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Strong interpersonal and organizational skills.
• Ability to prioritize and meet deadlines.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• Hybrid Schedule (minimum 3 days in office to maximize collaboration).
• Paid Time Off, Wellness Time & Paid Federal holidays.
• 401K with 6% match.

Pay

• The base hourly range for this position is $20.86 - $21.49, exclusive of fringe benefits or potential incentives.
• This position is also eligible for an annual corporate bonus.

Schedule

• Hybrid Schedule (minimum 3 days in office to maximize collaboration).

Benefits

• Paid Time Off.
• Wellness Time.
• Paid Federal holidays.
• 401K with 6% match.

Equal Opportunity Employer

• USAlliance Federal Credit Union is an Equal Opportunity Employer.
• We value and support the diverse cultures, perspectives, skills, and experiences within our workforce.