Financial Aid Technical Clerk

Position Summary

Serves as the main front desk attendant in the Financial Aid Office and assists with walk-ins and data entry.

Essential Job Functions/Job Duties and Responsibilities

• Greets and directs students and provides general information and assistance.
• Provides student-centered services via various platforms while maintaining a professional and congenial demeanor.
• Serves as official backup to the financial aid general email box and monitors the financial aid texting system.
• Organizes archiving system to manage and retrieve office documents upon request.
• Processes department mail timely.
• Affords assistance in creating student files.
• Maintains office signage, ensuring all notices are current and valid.
• Determines disposition of incoming documents and forwards them to appropriate department.
• Processes purchase orders for the office and assists with travel arrangements.

Required Qualifications

• High school diploma or equivalent
• Previous work experience in an office setting
• Knowledge of Microsoft applications

Prior Experience

• Associate’s degree preferred
• Experience with Banner and/or financial aid management software preferred
• Experience with organizational purchasing and travel preferred
• Experience working in higher education preferred

Knowledge, Skills and Abilities

• Intermediate to advanced computer skills
• Ability to maintain effective working relationships with faculty, staff and the general public
• Effective time management and organizational skills
• Strong customer service skills

Special Instructions to Applicants

Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Pay

$34,359.00 - $41,223.00 depending on experience