Financial Aid/Scholarship Specialist, University Enrollment Services

About the role

University Enrollment Services (UES) supports the academic and student services missions of Indiana University (IU) by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines; and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the University.

Career Level: Advanced • FLSA: Exempt • Job Function: Student Services • Job Family: Financial Aid & Scholarships

Responsibilities

• Supports operational needs of UES, especially in the areas of Financial Aid and Admissions, by creating, maintaining, and running reports to enable business operations.
• Leverages knowledge of Structured Query Language (SQL), Perl, Python, and related programming languages to create timely and accurate operational reports, leveraging institutional data within Student Information System (SIS), IU Information Environment (IUIE), Disability Support Services (DSS), and other systems.
• Seeks opportunities for automation or AI, and measures the impact of improvements.
• Provides assistance with compliance reporting efforts.
• Develops and maintains documentation to support business processes and related training efforts.
• Participates in cross-training efforts and works together with team members across UES to provide support for projects that require inter-unit collaboration.
• Performs test scripts to support system updates and systems implementations as needed.
• Serves as point of contact for students and associated individuals about financial aid and/or scholarship information and processes.
• Oversees financial aid and/or scholarship activities such as outreach, reporting, and monitoring; updates and maintains student records.
• Prepares and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at meetings, group discussions, workshops, and recruitment sessions.
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by adjusting or revising costs, contribution, need,