Financial Aid Counselor - Financial Aid and Service Counseling

About the role

Provides guidance and support to students on student financial operations. Ensure financial compliance with federal, state, local, international and university policies.

Responsibilities

• Provides comprehensive financial aid counseling to students and families via in-person, phone, and email interactions, addressing eligibility, application procedures, aid programs, costs, debt management, and financial planning.
• Counselors will work to customize advice based on each student's needs and circumstances, including professional judgment for unusual/mitigating circumstances by making necessary adjustments or revisions to costs, contributions, or dependency status.
• Proactively reach out to students to support retention and answer questions from students, parents, and guardians regarding financial aid programs and eligibility.
• Prepare and present financial aid information for federal aid, scholarships, employment, and grants to various campus groups, high school students, and parents at events, workshops, and recruitment sessions.
• Participate in recruitment and retention activities such as orientations and information sessions to advise prospective students and their families.
• Process financial aid files and related documentation with a high level of accuracy and efficiency to meet established production expectations. This includes reviewing and verifying Title IV and institutional aid, while ensuring compliance with federal, state, and institutional regulations.
• Counselors will work to complete files promptly to facilitate timely disbursement of aid, allowing students to access their funds when needed.
• Collaborate with students, lenders, employers, donors, guarantee agencies, and other staff to resolve any issues related to financial aid.

  Requirements

  • Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

  Qualifications

  • Knowledge of federal Title IV financial aid programs, eligibility requirements, and regulations, as well as government, donor, and institutional rules for awarding financial aid.
  • Proficiency in automated processing systems and general computer skills, including Microsoft Office (Word, Excel).
  • Strong critical thinking, problem-solving, and effective communication skills.
  • Knowledge of FERPA and a commitment to customer service excellence demonstrated by active listening, ownership of inquiries, professionalism, and expertise in all interactions.
  • Ability to support sustainability efforts by encouraging sustainable practices at individual and institutional levels.

  Skills

  • Excellent interpersonal and communication skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong organizational and attention to detail skills.
  • Ability to work independently and as part of a team.

  Benefits

  Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees.

  Pay

  $44,500 per year

  Schedule

  Full time