Financial Aid Counselor

Location: Cedar City, UT • Full-time staff • Closing: 8/13/2026 • FLSA: Non-Exempt

About the role

The Financial Aid Counselor will be responsible for all aspects of Federal Financial Aid for an assigned portion of the alphabet and must be able to work independently to perform tasks including verification, packaging, consortium agreements, document management, appeals committees, etc.

Responsibilities

• Provide in-person and virtual financial aid counseling.
• Perform all aspects of award and monitoring process.
• Analyze, counsel, and resolve complex issues pertaining to financial aid.
• Counsel Direct Loan recipients on debt management, repayment obligations, and options.
• Responsible for data entry, verification, consortium agreements, loan processing, special circumstance appeals, calculate Return of Title IV, track over-awards, etc.
• Adjust financial aid awards to students/applicants with special needs or circumstances.
• Apply expertise in the field to ensure students are accurately awarded their financial aid funds in a timely manner.
• Serve as team/committee member on review of appeals, special projects, and tasks as needed.
• Become knowledgeable of Federal, State, and University regulations and procedures for federal aid and scholarships.
• Participate in early awareness programs such as presentations for the Recruitment Office and high school nights.
• Manage record-keeping systems.
• Support office and student staff by assisting with email and phone help for the main lines of contact, generally during peak times.
• Other duties as assigned.

Requirements

• Excellent customer service skills and experience.
• Good verbal and written communication skills.
• Ability to work with computers and other office equipment.
• Ability to work pleasantly, cooperatively, and efficiently with other University personnel, students, and employers.

Qualifications

• Bachelor’s degree (preferred).
• Experience working in a financial aid office or other higher education setting (preferred).
• Experience working with a Higher Education Financial Aid System (such as Banner, Colleague, etc.) (preferred).

Pay

$38,000.00 - $42,000.00 annually.

Supplemental Information

This position is contingent on funding. Due to recent changes in H1B visa fees, Southern Utah University is no longer able to sponsor international faculty and staff requiring an H1B visa who are currently living outside of the United States.