Financial Aid Counselor

Position Information

The Financial Aid Counselor provides guidance and support to current and prospective students regarding financial aid programs, application processes, eligibility requirements, and funding options. This position helps students navigate federal, state, institutional, and scholarship aid programs while ensuring compliance with applicable regulations and college policies. The Financial Aid Counselor plays a key role in promoting student access, retention, and success.

Position Summary

The Financial Aid Counselor advises students and families on financial aid options, including grants, scholarships, loans, work-study, and payment plans. They assist students with completing and understanding the FAFSA and related financial aid documentation. They counsel students regarding satisfactory academic progress, verification requirements, special circumstances, and appeals processes. They communicate financial aid information clearly through in-person meetings, phone calls, email, workshops, and outreach events.

Reports To

The Financial Aid Counselor reports to the Director of Financial Aid.

Education/Qualifications

• Associate’s degree required, bachelor’s degree preferred, from an accredited college or university.
• Computer databases and records maintenance.
• Basic accounting skills in relation to maintaining budgets and reconciling.
• Evidence of excellent customer service in a diverse environment.
• Demonstrate a high level of processing with documented attention to detail.
• Strong problem-solving and conflict-resolution skills.

Knowledge, Skills & Abilities

• Numbers-oriented and strong understanding of budgeting principles.
• Strong interpersonal, communication, and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and student information systems/databases.
• Ability to plan and present informational programs to individuals and groups.
• Work independently and multitask.
• Understanding of integrated database systems.
• Ability to explain complex information clearly and compassionately to diverse populations.
• Ability to work independently and collaboratively as part of a team.
• Ability to maintain confidentiality and exercise sound judgment.
• Familiarity with Colleague or other financial aid management systems is preferred.

Working Conditions/Physical Requirements

• Office environment with occasional heavy lifting.
• Frequent interaction with students, faculty, staff, and community members.
• Occasional evenings and weekends.
• Must possess a valid driver’s license and an acceptable driving record.
• Mobility to move around campus is required.

About Northern Wyoming Community College District

Sheridan College is located in historic Sheridan, WY at the foot of the beautiful Big Horn Mountains, minutes away from a variety of outdoor recreational activities. Sheridan is ranked “America’s Top Western Town” by True West magazine and is a vibrant community. Sheridan College is a vital component in the community. NWCCD also includes a small campus site in Buffalo, WY.

Experience

• Experience in higher education financial aid programs is preferred.
• Minimum of one academic year of experience in a financial aid office is preferred.

Special Instructions to Applicants

All NWCCD job postings are contingent on funding. Transcripts will be required and may be attached to your online application documents under “Transcripts” and for additional space, under “Other Documents” or emailed to: HR@sheridan.edu. Letters of recommendation are highly recommended and can be attached to your online application documents (up to three letters), or may be sent to Human Resources at HR@sheridan.edu.