Financial Aid Counselor

Counseling

• Evaluate financial aid applications
• Determine eligibility for federal, state, and institutional aid programs
• Provide counseling on available options
• Serve as a key resource in promoting financial literacy
• Help students make informed financial decisions

Responsibilities

• Evaluate and package financial aid packages
• Award financial aid in accordance with established policies and guidelines
• Respond promptly and professionally to inquiries via phone, email, and in person
• Collaborate with other departments to support student enrollment and retention
• Understand and communicate Bursar Office processes
• Conduct financial aid presentations in person, virtually, and via chat room platform
• Review and resolve C-Flag issues from FSA
• Maintain responsibility for a specific program area such as scholarships, state aid, verification, loans, athletics, etc.
• Process Cost of Attendance adjustments requests for students

Qualifications

• Bachelor’s Degree required, or an equivalent combination of education, training, and experience
• Minimum of 2 years’ experience in higher education desired
• Experience in Admissions or Financial Aid desired
• Experience with Ellucian Colleague desired

Skills

• Excellent interpersonal skills and the ability to communicate effectively to all groups through both oral and written channels
• Accuracy and attention to detail is essential
• Knowledge of Microsoft Word, Outlook, Excel, PowerPoint and standard methods of digital communication, such as web/text/chat platforms
• Proficiency utilizing/administering social media platforms
• Show tact, a positive attitude, courtesy and discretion in dealing with faculty, staff, students, parents, university officials and the public
• Exercise good judgment in complex and new situations
• Manage multiple, concurrent projects, and meet strict deadlines
• Adaptability, flexibility and a willingness to work in a changing environment
• Availability to work occasional evening and weekend hours

Benefits

This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University.