Financial Aid Counselor

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia.

Job Summary

Responsible for processing financial aid for students by reviewing documents, evaluating eligibility and awarding various types of federal and state financial aid. Responsible for meeting with students and families to explain the financial aid process, along with answering questions regarding financial aid awards and required documents.

KEY RESPONSIBILITIES

• Provides assistance to students and parents/guardians who are seeking and/or receiving financial aid
• Advises students about financial aid eligibility, application procedures, available financial aid programs, educational costs, and financial management strategies, including loans, financing options, and other financial aid related matters
• Counsels students and parents/guardians regarding financing an education at the University
• Reviews student applications for accuracy and completeness
• Ensures compliance with laws and regulations regarding financial aid
• Responds to inquiries and researches and resolves issues related to transactions
• Researches and assists with issue resolution related to federal and state systems
• Maintains appropriate documentation via data entry system (Campus Logic, NOLIJ, Banner, etc.)
• Participates in the development and maintenance of policies and procedures that impact the efficiency and quality of services provided

Required Qualifications

• On-the-job training provided
• Working and tested knowledge of Banner (Ellucian) preferred
• Prior Financial Aid Office experience preferred
• Prior Customer Service Experience preferred

Preferred Qualifications

• Advanced degree from an accredited institution of higher education in a related field

Proposed Salary

The salary range for this role begins at $19.60 per hour. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more!

Abilities

• Knows and understands financial aid at the federal, state and institutional levels
• Works and abides by the regulations of the Family Education Rights and Privacy Act (FERPA) and the Higher Education Act of 1965 as amended (HEA)
• Understands CPS, EDE, NSLDS, COD, Surfer
• Maintains up-to-date knowledge of state and federal laws, rules and regulations pertaining to financial aid; attends seminars, conferences, workshops and other training sessions
• Knowledgeable and proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, BANNER, NolijWeb, etc.)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone/email etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position may travel 1% - 24% of the time.
• This position does not require security clearance.