Financial Aid Assistant Director - Enrollment & Retention | Financial Aid

Position Summary

The Office of Financial Aid at the University of Wisconsin-Whitewater seeks a Assistant Director of Financial Aid (AE086, Financial Aid Assistant Director). The Assistant Director assists the Director in providing direction and leadership for the day-to-day operations of the office, oversees aspects of financial aid administration and aid programs, and contributes to the development of office policies and procedures in accordance with applicable rules and regulations.

Responsibilities

• Serve as senior administrator in the office.
• Support the Director with overall administration of the office.
• Hire, train, and supervise staff within the financial aid office, including student employees.
• Aid in the development, implementation, monitoring, and revision of policies and procedures relating to financial aid.
• Maintain internal controls and processes to ensure consistent application of policies and procedures for all activities related to financial aid programs, as well as, review, interpret, and implement new and updated federal and state regulations.
• Provide detailed information and professional guidance to students and family members regarding financial aid.
• Complete file review and verification of aid applications for an assigned subset of students in determining federal, state, and institutional aid eligibility.
• Develop and implement programs to support university recruitment, retention, graduation, and other student success goals.
• Serve as a liaison to federal, state, and professional agencies on financial aid matters, including federal, state, and Universities of Wisconsin reviews and audits.
• Participate in university committees, including medical withdrawal, enrollment extenuating circumstances, and campus calendar committees, and campus-wide programs as needed.
• Participate in professional organizations, conferences, and workshops when appropriate.
• Complete all training required for the position.

Qualifications

• Bachelor’s degree
• Three or more years of progressively responsible experience with financial aid programs in a college or university setting
• Extensive knowledge of Title IV regulations governing federal student aid
• Experience with various financial aid systems, including COD, NSLDS, FSA Partner Connect/FAFSA Partner Portal, etc.
• Demonstrate the ability to effectively lead and guide personnel
• Possess strong customer service and written and verbal communication skills
• Be detail-oriented with excellent time management, analytical/problem-solving, and organizational skills
• Familiar with integrated student information systems and document imaging systems
• Proficiency with Microsoft Office and the ability to learn new software programs
• Knowledge of and adherence to FERPA and other privacy laws and regulations