Financial Aid Analyst/Specialist

About the role

This position supports prospective students and their families by providing clear guidance on financial aid options, eligibility, and next steps throughout the enrollment process. The ideal candidate brings strong customer service skills, a solid administrative approach, and the ability to work collaboratively with admissions in a fast-paced seasonal environment.

Responsibilities

• Guide prospective students and family members through financial aid programs, application steps, and eligibility criteria with accuracy and professionalism.
• Respond to questions in person, by phone, and through written communication while delivering a supportive and service-focused experience.
• Review financial aid documentation and assist with processing activities to help keep student files complete and current.
• Partner closely with the admissions team to align outreach, share updates, and support students through the enrollment journey.
• Maintain organized records and perform administrative follow-up to ensure timely handling of student inquiries and aid-related information.
• Explain funding options, required forms, and important deadlines so students can make informed decisions about their education.
• Contribute to office coverage during extended weekly hours and one Saturday each month based on business needs.
• Support additional financial aid operations and seasonal workload priorities as assigned in a high-volume office setting.

Qualifications

• At least 2 years of experience in financial aid, student services, customer support, or a related administrative environment.
• Strong customer service skills with the ability to communicate clearly and empathetically with students and families.
• Demonstrated ability to manage multiple tasks efficiently in a fast-paced, high-demand setting.
• Experience handling sensitive information with professionalism, accuracy, and discretion.
• Comfortable working in a permanent on-site office environment in Miramar, Florida.
• Ability to collaborate effectively with cross-functional teams, including admissions and student-facing staff.

Preferred qualifications

• Prior accounting, finance, or financial services experience is preferred.