Financial Aid Advisor

About the role

The Financial Aid Advisor is responsible for managing the student aid applicant process, utilizing a culturally competent and service-based approach to meet the needs of students and families while adhering to the policies and procedures mandated by federal, state, and institutional guidelines. The role represents the University of La Verne and its mission and values within the community.

Responsibilities

• Independently processes many of the elements of the student aid application
• Serves as the primary point of outreach and customer service for the applicant and family

Qualifications

• Familiarity with higher education practices, especially in non-profit institutions
• Familiarity with basic office equipment, and proficiency with email, spreadsheets, calendaring, and web based database tools
• Ability to present training or recruitment information in a culturally competent and effective manner for both large and small group settings
• Ability to maintain the strictest of confidentiality as required by FERPA and the Privacy Act of 1974
• Ability to communicate clearly and professionally both orally and in writing

Preferred Qualifications

• Prior engagement with FSA, NASFAA, CASFAA, or other professional association training and certification opportunities
• Familiarity with University of La Verne policies and procedures
• Experience with Ellucian Banner Student Information System