Financial Aid Advisor

This is a hybrid position, requiring regular on-campus presence during peak periods, student-facing events, and scheduled days each week (2 days per week on campus, 3 days per week remote), combined with remote responsibilities focused on processing, compliance, and student support. The hybrid schedule may be adjusted based on student needs. This role reports to the Associate Director of Financial Aid.

Responsibilities

• Advise incoming and current students on financial aid resources, eligibility, and options
• Collect and review documentation required to verify financial aid eligibility
• Package and revise financial aid awards for new and continuing students
• Track, process, and maintain financial aid documents in the student information system
• Prepare and distribute financial aid award letters
• Serve as a primary point of contact for students with financial aid questions
• Present financial aid information at student events, workshops, and financial literacy sessions
• Support financial aid–related campus events during peak periods
• Stay current on financial aid regulations by attending trainings and workshops
• Collaborate with The Community Solution Education System Financial Aid Director and staff
• Provide exceptional customer service and timely responses to student inquiries
• Perform other duties as assigned

Requirements

• Knowledge of Title IV regulations, Direct Loan programs, and financial aid compliance
• Familiarity with CampusVue or similar student information systems
• Strong communication, customer service, and problem-solving skills
• High accuracy, attention to detail, and ability to meet deadlines
• Ability to work independently with minimal supervision
• Proficiency with standard office software and web-based platforms
• Ability to work effectively with diverse student populations
• 1–2 years of experience in financial aid or related student services area
• 1–2 years of experience with student information systems, CRM tools, or financial aid software preferred
• Hybrid work schedule (combination of on-campus and remote work)
• Ability to perform sedentary work and operate office equipment (computer, printer, phone)
• Ability to work occasional evenings or weekends based on peak periods or events

Qualifications

• Minimum High School Diploma
• Bachelor’s degree preferred, but not required

Pay

This opportunity is budgeted at $24.50 - $25.39 base compensation. Additional compensation factors may impact total compensation.

Benefits

• Generous paid time-off
• Medical and dental insurance coverage
• Life and disability insurance
• Retirement plan with employer contribution
• Multiple flexible spending accounts
• Tuition reimbursement