Financial Aid Advisor

Franklin College has a full-time opening for a Financial Aid Advisor in the Office of Financial Aid. TheFinancial Aid Advisor is responsible for providing comprehensive financial aid counseling and supportto students and families, administering federal, state, and institutional financial aid programs,delivering outreach to current and prospective students at Franklin College, and managing keyprocesses supporting the Office of Financial Aid. The Financial Aid Advisor reports to the Director ofFinancial Aid and is a critical role in effective execution of student financial aid.The position advises students and families on available financial aid options, ensures compliance withfederal, state, and institutional policies, reviews and processes aid applications, and supports studentsuccess through comprehensive counseling and outreach. The Financial Aid Advisor serves as theprimary resource for students regarding financial aid eligibility, financing options, borrowing andrepayment obligations, and financial literacy. The Advisor also assists with scholarship administration,verification, professional judgment reviews, compliance activities, and other aid processing duties. The position directly impacts the College’s enrollment, retention, and student success initiatives by helping students navigate financial resources to pursue their educational goals.RESPONSIBILITIES• Advise students and families on financial aid eligibility, affordability, financing and borrowingoptions, FAFSA completion, and loan repayment obligations• Provide in-person student support by appointment or drop-in counseling, and manage all phoneand email inquiries to the Office of Financial Aid• Explain loan-borrowing requirements and assist with specific FAFSA questions or issues• Attend, participate, and manage all campus outreach events (e.g., orientation programs) includingpreparation, coordination, and delivery of content• Review document submissions for verification, contribute to professional judgment decisions, andhandle appeals process• Execute SAP review, assessment, notification, and appeals processes• Interpret and explain federal, state, and institutional financial aid policies and procedures• Manage online student financial aid portal and outside scholarship processing• Oversee production and distribution of academic certificates and award letters for prospectivestudents• Assist in disbursement processing and conducting student aid packaging• Lead scholarship administration, eligibility review, and awarding process• Collaborate with Admissions, Business Office, and Student Success offices to provide studentsupportQUALIFICATIONS• Bachelor’s degree from an accredited college or university• Demonstrated technical aptitude and proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word) and Adobe Acrobat• Ability to interpret and explain complex federal regulations and financial aid policies• Excellent written, oral, and interpersonal skills• Strong customer service and organizational skills• A willingness to learn and participate in professional development opportunities• Ability to handle sensitive and difficult situations with care, confidentiality, and discretion• Work requires extreme attention to detail in a fast-paced environment with the ability to manage multiple priorities while working independently as well as collaboratively• Must be able to work with diverse populations of students and colleaguesAPPLICATION PROCESSThe position offers an excellent benefits package including: health, life and disability insurance, paidvacation, paid sick and holiday time, retirement plan, and full tuition benefits for employees and theirfamily. Review of applications will begin immediately and continue until the position is filled.Interested candidates should submit a complete application including cover letter, resume and threeprofessional references via employment opportunities at www.FranklinCollege.edu/employment Contact Human Resources with additional questions.Franklin College101 Branigin BoulevardFranklin, IN 46131humanresources@FranklinCollege.eduwww.FranklinCollege.edu Franklin College is committed to providing an inclusive and welcoming environment and to ensuring that educational and employment decisions are based on individuals’ abilities and qualifications. Consistent with these principles and applicable laws, it is therefore the College’s policy not to discriminate on the basis of age, color, disability, gender, gender expression, gender identity, genetic information, national origin, marital status, race, religion, sex, sexual orientation or veteran status as consistent with the Policy on Prohibited Discrimination, Harassment and Related Misconduct. No person, on the basis of protected status, shall be excluded from participating in, be denied the benefits of, or be subjected to unlawful discrimination, harassment, or retaliation under any College program or activity, including with respect to employment terms and conditions. Such a policy ensures that only relevant factors are considered and that equitable and consistent standards of conduct and performance are applied.