Financial Aid Advisor

Benefits

• 401(k)
• Dental insurance
• Health insurance

Key Responsibilities

• Conduct individual financial aid interviews with prospective and continuing students to review funding options, costs, and payment plans.
• Aid students with completing the FAFSA, reviewing ISIRs, and gathering required documentation.
• Perform verification, resolve conflicting information, and ensure files are accurate and complete before packaging.
• Packaging and awarding federal (Pell Grant, Direct Loans), state, institutional, and other aid in accordance with Title IV regulations and school policy.
• Conduct entrance and exit loan counseling and clearly communicate borrower rights and responsibilities.
• Explain enrollment agreements, tuition charges, refund policy, and Return of Title IV Funds (R2T4) implications to students.
• Maintain accurate, audit-ready student files and record activity in the school's information system in a timely manner.
• Cook up disbursements with the business office and follow up on missing documents and outstanding balances.
• Support students with VA education benefits and other third-party funding where applicable ([Texas Veterans Commission–approved programs]).
• Respond to student and family inquiries promptly, professionally, and with empathy.
• Uphold confidentiality under FERPA and all applicable privacy standards.
• Support compliance with ACCSC accreditation standards, U.S. Department of Education, and TWC requirements.

Required Qualifications

• A high school diploma or equivalent required; an Associate's or Bachelor's degree preferred.
• At least 1 year of experience in financial aid, admissions, customer service, or a related role — financial aid experience at a Title IV, career, or proprietary institution strongly preferred.
• Working knowledge of the FAFSA and federal Title IV aid programs preferred; willingness to train required.
• A strong attention to detail and accuracy with confidential records and figures.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency with Microsoft Office and comfort learning student information / financial aid systems.

Preferred Qualifications

• Familiarity with ACCSC-accredited and/or TWC-regulated career schools.
• Experience with COD, NSLDS, and student information systems.
• Bilingual (English/Spanish) is a plus.

Competencies

• Student-focused and service-oriented;
• Organized and deadline-driven;
• Ethical and detail-conscious with a strong compliance mindset;
• Able to explain complex financial concepts in plain language;
• Collaborative team member.

Work Environment

• On-campus office setting with regular one-on-one student interaction.
• Some evening hours may be required to support students in evening/night programs.
• [Occasional travel between Dallas and Richardson campuses may be required].