Financial Advocate

Primary location: Burnet Campus. Full-time, day shift, 40 hours per week.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose.

• Recognized by U.S. News & World Report as a top 10 best Children’s Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children’s Hospitals for National Institutes of Health (NIH) funding
• Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025)
• One of the nation's America’s Most Innovative Companies as noted by Fortune
• Certified as a great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We believe in empowering our teams with the tools that help us work smarter and care better, including the responsible use of artificial intelligence.

Responsibilities

• Effectively demonstrate communication skills (verbal and written) related to conveying relevant information.
• Develop and maintain efficient internal communication processes to support the activities of the department/program.
• Openly communicate across many departments regarding financial, patient care, physical and/or material resources.
• Keep key leadership, administrative staff, and other stakeholders fully informed of projected and actual developments in a timely manner.
• Prioritize multiple requests for information.
• Act as liaison between the family, Revenue Cycle, and division leaders.
• Understand and utilize the Epic billing system.
• Prepare and forward patient documentation to appropriate third-party payers.
• Review, explain, and resolve billing concerns.
• Serve as a resource to patients and families by coordinating funding options, government and non-government programs, and financial assistance to reduce barriers to care.
• Specialize in areas of responsibility such as government & non-government billing, appeal processing, review & approval of refunds, etc.
• Follow established workflows and checklists to ensure accuracy and compliance in all account activities.
• Escalate discrepancies or payer issues promptly to senior staff for resolution.
• Operate under close supervision while demonstrating attention to detail and commitment to protecting revenue through timely and accurate processing.
• Perform routine tasks, follow workflows, resolve straightforward issues, and escalate complex situations.
• Focus on learning about available resources and submitting basic applications for Medicaid, Financial Assistance, and Title V funding.

Requirements

• High school diploma or equivalent.
• 2 years of work experience in a related job discipline or equivalent combination of education and experience.

Pay

Expected starting pay range: $20.57 - $25.72 per hour. Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.