Financial Advisory - Client Relationship Specialist

About the role

The Client Relationship Specialist plays a crucial role in delivering exceptional client service and operational support to advisors and internal teams. This position serves as a key point of contact for clients during the onboarding and service process, ensuring accurate and efficient account administration, documentation, and operational activities.

Responsibilities

• Build and maintain strong relationships with clients by providing timely, professional, and personalized service.
• Respond to client inquiries regarding account maintenance, service requests, and account access.
• Aid in client onboarding activities and ensure a seamless experience throughout the transfer and account-opening process.
• Coordinate client meetings, prepare meeting materials, and support follow-up activities.
• Demonstrate client portals, custodian websites, and online account access tools.
• Participate in client meetings and contribute by preparing information, facilitating discussions, and supporting presentations.
• Act as a liaison between clients, advisors, custodians, and internal teams to ensure prompt resolution of requests.
• Prepare and submit all required documentation for new account openings and client onboarding.
• Carefully coordinate account transfers, asset movements, money movement requests, checks, beneficiary updates, and other client service requests.
• Interface directly with custodians to establish and maintain client accounts.
• Maintain accurate client records, documentation, and compliance files.
• Ensure cost basis information and account records remain current and accurate.
• Complete paperwork related to alternative investments as needed.
• Maintain client information within CRM and portfolio management systems.
• Collaborate with Advisors to prepare financial planning analyses and recommendations.
• Aid in gathering client data, developing risk profiles, and preparing investment recommendations.
• Support Advisors with financial planning assumptions and strategy implementation.
• Develop asset allocation recommendations under the guidance of Advisors and the Investment Committee.
• Assemble portfolio performance reports and client review materials.
• Aid in investment research and portfolio management activities as needed.
• Participate in projects designed to improve operational processes and client service delivery.
• Support client appreciation events, educational programs, and marketing initiatives.
• Collaborate with Advisors, broker-dealer operations, and Compliance to ensure a consistent client experience.
• Stay informed on industry changes, market developments, and firm initiatives that may impact clients.
• Ensure all activities comply with regulatory, compliance, and firm policies.

Requirements

• Bachelor's degree in Finance, Business Administration, Economics, or a related field preferred.
• Experience in wealth management, financial services, banking, or a client-service environment preferred.
• Strong understanding of account administration, client onboarding, and investment operations.
• Experience with custodial platforms, CRM systems, portfolio management software, and Microsoft Office Suite.
• Demonstrated ability to manage multiple priorities while maintaining exceptional attention to detail.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently while knowing when advisor guidance is required.
• Commitment to providing an exceptional client experience.
• Demonstrated interest in financial planning, portfolio management, and professional growth within the advisory profession.

Qualifications

• Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra.
• Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide).
• 401(k), health insurance, and a competitive benefits package.
• Opportunities for training, development, and long-term growth within the firm.
• Tuition reimbursement for qualified expenses.

Skills

• Exceptional client service skills.
• Strong organizational and problem-solving abilities.
• Effective communication and collaboration skills.
• Proficiency in financial planning and investment management.
• Knowledge of financial regulations and compliance requirements.

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide).
• 401(k), health insurance, and a competitive benefits package.
• Opportunities for training, development, and long-term growth within the firm.
• Tuition reimbursement for qualified expenses.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Full-time position.