CLIENT FINANCIAL SPECIALIST

About the role

Campbell County Health (CCH) is more than just a hospital—we are a comprehensive healthcare system serving northeast Wyoming. Our organization includes Campbell County Memorial Hospital, a 90-bed acute care community hospital in Gillette; Campbell County Medical Group, featuring nearly 20 specialty and primary care clinics—including locations in Wright and Hulett; and The Legacy Living & Rehabilitation Center, a long-term care facility. To be responsive to our employee’s needs we offer: Generous PTO accrual (increases with tenure), Paid sick leave days, Medical/Dental/Vision, Health Savings Account, Flexible Spending Account, Dependent Care Savings Account, 403(b) with employer match, Early Childhood Center, discounted on-site childcare, and more!

Responsibilities

• Collaborates closely with service departments to understand workflows and ensure accurate billing processes.
• Prepares and processes client billing statements accurately and in a timely manner.
• Distributes monthly statements via mail and/or email within established timelines.
• Posts client payments accurately and maintains detailed accounts receivable records.
• Maintains unpaid accounts and communicates account status updates with applicable departments.
• Aids in meeting established collection and accounts receivable benchmarks.
• Provides excellent customer service and supports positive client and patient experiences.
• Utilizes billing, registration, accounts receivable, and reporting software proficiently.
• Processes incoming insurance, patient, and client correspondence related to payment posting and account reconciliation.
• Investigates and resolves billing discrepancies, questions, and payment issues promptly.
• Reviews credit balances and processes eligible refunds within established timelines.
• Aids in preparation of financial, statistical, and operational reports as requested.
• Maintains compliance with all applicable federal and state regulations, organizational policies, and Corporate Compliance Program requirements, including the Code of Conduct.

Qualifications

• Education: Associates Degree preferred. Equivalent combination of education and relevant experience demonstrating the required knowledge, skills, and abilities may be considered.
• Experience: Minimum of one (1) year of medical billing, collections, or related financial experience preferred. Medical terminology knowledge preferred. Three (3) or more years of accounts receivable experience preferred.